Accounts, Licensing, Emails & Passwords

Does each license offer unlimited video conferencing?

Each of our licenses can be used to host an unlimited number of online meetings. OmniJoin offers several packages based on your individual needs; and depending on the package you select that will determine your attendee and video face limits per online meeting. For more information on packages offered, visit our price comparison page.

What can I do if I forgot my password?

If you cannot remember your password, simply visit our Forgot Password page to perform a password reset.

Can one account be used by multiple people?

No, each OmniJoin licensed account is issued to an individual user and is associated with the e-mail address provided by that user. For more information, please review our Terms Of Service page.

What can I do if I forgot the e-mail address associated with my OmniJoin account?

If you are part of an OmniJoin Enterprise account, please contact your OmniJoin account administrator. For all other users, please visit our Forgot Password. page, perform a password reset (using each of the email addresses that may have been associated with your account) and check all available e-mail account inboxes for a password reset notification.

Do you offer license packs, volume discounts, or annual pre-pay discounts?

Yes, we offer customized solutions to help meet your business needs. For more information, please visit our price comparison page Compare Plans or Contact Sales

Can I change my registered email address?

Unfortunately, no. You cannot change your registered email address on your current account. If you wish to change your registered email address, you or your group administrator must deactivate your old account, and then create a new account using your new email address.

How do I upgrade from the Free Trial to the Subscription version?

You can upgrade to the subscription version in a variety of ways. You can log in to your Free Trial account and your MyAccount page will prominently display an Upgrade Subscription link in the upper right-hand corner. Click on that link. You can also click on the Buy Now buttons on the OmniJoin website, on the link in the Trial follow-up email or just click here to purchase your subscription.