OmniJoin Customer Care

OmniJoin Complete Customer Care Program

Brother understands that large-scale web and video conferencing implementations can be challenging. For that reason, we have created the OmniJoin Complete Customer Care program; to provide you with fantastic support and guidance during all phases of your roll-out — planning, start-up, training, customization and beyond.

Our goal? To make your group's OmniJoin web conferencing implementation as efficient, professional and worry-free as possible.

Every OmniJoin plan includes free access to our best-in-class phone and email customer support. For our Business Plan and Private Cloud customers, we offer our Complete Customer Care program where dedicated OmniJoin experts assist with all of your web conferencing needs - from troubleshooting an issue to moderating a high profile web meeting.

The OmniJoin Complete Customer Care program includes access to the following:

  • A Dedicated OmniJoin Success Advisor

    More than just an "account rep", your dedicated Success Advisor is an OmniJoin expert and will help your business optimize your web and video conferencing implementation.

  • A OmniJoin Tech Expert

    Your dedicated Tech Expert's deep knowledge of OmniJoin and your implementation's nuances will help you should any questions arise.

  • Weekly OmniJoin Public Training Sessions

    Private online training sessions for your teams can be held, allowing them to ask detailed questions regarding your particular OmniJoin implementation challenges.

  • OmniJoin Success Seminars

    Brother will hold private Success Seminars for your organization — in those seminars, you will learn about performance enhancement releases, ways to use OmniJoin and best practices on how to engage teams and promote collaboration.

  • OmniJoin Deployment Services

    Upon your request, Brother will send a Tech Expert to your location for up to 3 business days. Our OmniJoin professional will assist with your initial deployment (such as creation of MSI files), and training.

  • OmniJoin Branding Customization

    Upon your request, Brother will assist with "branding" of OmniJoin. Key OmniJoin screens can be customized with your logo, color scheme, and more.

  • OmniJoin Meeting Monitoring

    Sometimes, you may want the assistance of an experienced meeting facillitator to ensure your important meetings run smoothly. Brother can provide a professional monitor who will join your meeting 30 minutes early, and configure any advanced settings, to ensure all hosts and presenters run a successful meeting.