Providing remote IT support and training between multiple locations can be made easier with video conferencing from OmniJoin®. Why limit a help desk to just phone calls? Our secure, cloud-based online meeting platform can handle virtually all IT department needs, from 1:1 troubleshooting to IT group training and internal meetings by extending the reach of your IT specialists.
Save time and help increase the efficiency of your team with this easy-to-install, IT-friendly solution that facilitates knowledge, training, and resource sharing through streamlined communications. Use remote desktop sharing to show or make software changes on-the-fly. With global reach to virtually any business desktop, companies of all sizes can deliver world class support using OmniJoin®.
Your help desk or training sessions can be recorded for future reference, training purposes, error tracking, and issue duplication with the Record & Playback feature. Everything, including VoIP audio, multi-party video, and shared items are recorded and can be stored where you choose, including in the OmniJoin® cloud.
OmniJoin® is ideal for technical training, creating a rich, flexible, and interactive training experience no matter where your participants are located. Scale each training session as needed – train one person or an entire conference room. Using a real-time web conference for your IT training can increase participation and give trainers an opportunity to gauge the effectiveness of each session.
OmniJoin® is completely cloud based and simple to get started - no need to install bulky software, hardware or burden external users with complicated downloads. OmniJoin® plans include free customer support to ensure every meeting runs smoothly.
With OmniJoin®, your IT department maintains control over platform installation, security, compliance, performance, administration, management, and ongoing maintenance.
Every day, help desks receive calls and emails from users and customers down the hall and around the globe with all kinds of issues. It becomes increasingly challenging to solve these issues if there is not somebody available and on site to inspect, diagnose and solve each issue. OmniJoin® gives you the capability to assist these individuals – remotely and instantly with desktop sharing. See the user’s screen, control their mouse and work as if right in front of the computer they are working on. Help Desk representatives can troubleshoot virtually any computer capable of running OmniJoin® using remote control, desktop sharing, file transfer, hand-outs and other built-in remote technical support tools. OmniJoin® makes it simple to discover and solve issues quickly and easily keeping your users and customers happy.
OmniJoin® offers two deployment models for its web and video conferencing service: our public cloud or your private cloud. This enables your business to have complete control over the level of security which will help you meet IT policies and other strict compliance requirements. Technical support can be conducted both inside and outside of the firewall, with the same safeguards and security. This means IT can use the same tool to troubleshoot on the next floor, or on the next continent.