Troubleshooting Video Conferencing

There is no video getting transmitted to the other attendees. What should I do?

Check the following:

1. Check if the webcam is plugged in correctly. For more information, click How do I check to make sure the webcam is plugged in correctly?
2. Check if the webcam is working. For more information, click How do I check to make sure the webcam is working properly?
3. You may have insufficient resources (bandwidth, processor availability). Check your 5-bar Processor and Connection Ratings in the lower-right hand corner. Mouse over the rating displays for more detail. If needed, reduce video displays, video resolution, or size of live sharing area. Close other applications. Close Outlook.
4. Extreme packet loss may have occurred (e.g., an intermittent wireless connection or a poor IP route). You can try to establish a better connection by closing OmniJoin and re-entering your meeting. Do not forcibly close OmniJoin (i.e., with task manager), as then you will have to wait a few minutes to re-enter your conference room (the OmniJoin cloud is still awaiting status on your old connection).

My webcam doesn't appear in OmniJoin. What should I do?

See the following:

1. Video cameras cannot be shared like a disk drive. The most common problem is that the camera is still in use or "held open" by another application. Exit the other application, or "close" the camera and make it available for OmniJoin. You can also use the Windows® scanner and camera test utility (hit F1 key for Windows Help, or go straight to the Control Panel) to verify your camera is available for other applications.
2. Visit the camera manufacturer's website and download the latest Windows® drivers for your camera. If the camera is available, the majority of any remaining problems are usually related to out-of-date drivers.

The video quality is fuzzy. What can I do?

The meeting Host can set video resolution for the entire conference room or each participant individually. OmniJoin will automatically adjust within the limits of each participant's video peripheral (not all cameras support high resolution), processor power and bandwidth availability. If the Camera, processor power, or bandwidth do not permit, you may not achieve your desired video quality settings.
Please click How do I change video resolution? for details.

If video quality is still fuzzy, follow the steps below:
1. Check the system requirements. If you don't meet the System Requirements, OmniJoin may not work well.
2. Confirm that your computer is connected to the Internet.
3. Check your Internet connection rating, you may not have sufficient bandwidth for your desired video settings. For more information, click Can I check my Internet connection rating?.
4. A system error may have occurred. Restart OmniJoin.

There is a delay in the video. What should I do?

Check the following:

1. Check the system requirements. If you don't meet the systems requirements, OmniJoin may not work well. For more information, click What are the system requirements?
2. Confirm that your computer is connected to the Internet.
3. Check your Connection Rating. It is the 5-bar rating in the lower right-hand corner of the OmniJoin application. Mouse over the rating, and latency details will appear. If your connection shows high latency, video will be delayed.
4. A system error may have occurred. Restart OmniJoin.