OmniJoin® Customer Care

OmniJoin® Complete Customer Care Program

Brother understands that large-scale web and video conferencing implementations can be challenging. For that reason, we have created the OmniJoin® Complete Customer Care program; to provide you with fantastic support and guidance during all phases of your roll-out — planning, start-up, training, customization and beyond.

Our goal? To make your group's OmniJoin® web conferencing implementation as efficient, professional and worry-free as possible.

Every OmniJoin® plan includes free access to our best-in-class phone and email customer support. For our Business Plan and Private Cloud customers, we offer our Complete Customer Care program where dedicated OmniJoin® experts assist with all of your web conferencing needs - from troubleshooting an issue to moderating a high profile web meeting.

The OmniJoin® Complete Customer Care program includes access to the following:

  • A Dedicated OmniJoin® Success Advisor

    More than just an "account rep", your dedicated Success Advisor is an OmniJoin® expert and will help your business optimize your web and video conferencing implementation.

  • A OmniJoin® Tech Expert

    Your dedicated Tech Expert's deep knowledge of OmniJoin® and your implementation's nuances will help you should any questions arise.

  • Weekly OmniJoin® Public Training Sessions

    Private online training sessions for your teams can be held, allowing them to ask detailed questions regarding your particular OmniJoin® implementation challenges.

  • OmniJoin® Success Seminars

    Brother will hold private Success Seminars for your organization — in those seminars, you will learn about performance enhancement releases, ways to use OmniJoin® and best practices on how to engage teams and promote collaboration.

  • OmniJoin® Deployment Services

    Upon your request, Brother will send a Tech Expert to your location for up to 3 business days. Our OmniJoin® professional will assist with your initial deployment (such as creation of MSI files), and training.

  • OmniJoin® Branding Customization

    Upon your request, Brother will assist with "branding" of OmniJoin®. Key OmniJoin® screens can be customized with your logo, color scheme, and more.

  • OmniJoin® Meeting Monitoring

    Sometimes, you may want the assistance of an experienced meeting facillitator to ensure your important meetings run smoothly. Brother can provide a professional monitor who will join your meeting 30 minutes early, and configure any advanced settings, to ensure all hosts and presenters run a successful meeting.

Discover how easy it is to use OmniJoin® web conferencing to conduct your next meeting

Try it Free