News

Stay informed with all the latest news and event information on Brother’s online products and services here.

  • e-Courts 2016

    December 12, 2016 - December 14, 2016

    Summit Name: eCourts 2016 Event site: http://e-courts.org/ Description: e-Courts 2016 Annual Conference SAVE THE DATE TO JOIN YOUR COLLEAGUES FOR THE MGMA 2016 ANNUAL CONFERENCE, OCT. 30-NOV. 2, 2016, IN SAN FRANCISCO, CALIF. e-Courts 2016 continues with the tradition of bringing new perspective to tech-y tools for the court professional. The winning team of NCSC 2016’s CourtHack will spotlight their bright ideas in a session at e-Courts. As always, e-Courts will be designed so that teams of administrators, technologists and judges will each get something out of the education program. The Cosmopolitan of Las Vegas is the host site for e-Courts 2016. The Cosmopolitan’s central location in Las Vegas, proximity to the airport, and its spacious meeting facilities made it a natural choice for e-Courts. Don’t miss out on the conference of 2016! Visit OmniJoin at the show Date: Monday, December 12 – Wednesday, December 14, 2016 Location: Cosmopolitan Hotel Las Vegas, NV 98109 For more information, please contact: Sales Team or 855-807-5646

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  • MGMA 2016 Annual Conference

    October 30, 2016 - November 02, 2016

    Summit Name: MGMA 2016 Annual Conference Event site: http://www.mgma.com/mgma-annual-conference/overview Description: MGMA 2016 Annual Conference SAVE THE DATE TO JOIN YOUR COLLEAGUES FOR THE MGMA 2016 ANNUAL CONFERENCE, OCT. 30-NOV. 2, 2016, IN SAN FRANCISCO, CALIF. Join us to celebrate our 90th anniversary at this premier healthcare conference that caters to top executives as well as all levels of medical practice professionals and decision makers in the industry. Attendees will gain the highest-quality industry information through MGMA’s unparalleled educational sessions and face-to-face networking and product-research opportunities. We invite you to participate and gain extensive trailblazing knowledge that’s relevant to your industry. Visit OmniJoin at the show Date: Sunday, October 30 – Wednesday, November 2, 2016 Location: Moscone Center South Hall San Francisco, CA 94102 For more information, please contact: Sales Team or 855-807-5646

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  • ATA 2016

    May 14, 2016 - May 17, 2016

    Summit Name: ATA 2016 Event site: http://hub.americantelemed.org/ata2016new/home Description: About ATA 2016 The world’s largest and most comprehensive meeting focused on telemedicine, digital, connected and mobile health will take place May 14-17, 2016, at the Minneapolis Convention Center. For over 20 years, the American Telemedicine Association’s (ATA) Annual Conference & Trade Show has been the premier forum for healthcare professionals and entrepreneurs in the telemedicine, telehealth and mHealth space. An estimated 6,000 attendees from traditional medicine, academic medical centers, technology and telecommunications companies, e-health, medical societies, government and others will attend. Hear from over 75+ peer-reviewed sessions – as well as keynote presentations from leading individuals transforming the Telehealth industry – on how they’re overcoming barriers and advancing telemedicine through the professional, ethical and equitable improvement in health care delivery. In addition, over 300 healthcare technology product and service providers will be on display in the exhibit hall. Visit OmniJoin at booth #1717 Date: Saturday, May 14 – Tuesday, May 17, 2016 Location: Mineapolis Convention Center 1301 Second Ave S. Minneapolis, MN 55403 For more information, please contact: Sales Team or 855-807-5646

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  • Creating Secure Healthcare BYOD Environments, Communication

    April 14, 2016

    Published by: HealthIT Security Secure healthcare BYOD is an essential aspect to covered entities, especially as online communication increases. Healthcare bring-your-own-device (BYOD) policies make sense from a cost-savings and provider-relations perspective. With BYOD, organizations are alleviated from purchasing equipment, plus physicians are likely more satisfied because they can practice on the devices they prefer and know how to use, which can reduce the potential technical support requests for IT staff. However, BYOD environments also pose security risks depending on the software the physician is using to exchange PHI. This challenge applies to PHI shared from the organization’s electronic health record, but also during telehealth encounters. Telehealth is increasingly viewed among patients, employers, and policymakers as an affordable and clinically effective way to address physical and behavioral health needs. Delivering care through telehealth could be feasible and efficient for organizations with BYOD policies if secure web conferencing technology is used that also enables the organization to comply with HIPAA requirements. With the right safeguards in place, organizations can take advantage of growing telehealth demand while encouraging adoption among physicians by allowing them to continue to use the devices they prefer. Telehealth acceptance rising Seeking care through a computer or mobile device is not only growing in popularity among patients, but also state and commercial payers that are beginning to accept and reimburse for these encounters. Forty-eight states now reimburse for telehealth for Medicaid patients, while 29 states have telehealth reimbursement parity laws for private insurance. In addition, nearly 75 percent of businesses responding to a 2015 survey from the National Business Group on Health plan to extend telehealth services to employees, up from 48 percent the previous year. Delivering telehealth services is feasible for organizations with a BYOD policy if the appropriate secure web video conferencing platform is chosen. By selecting cloud-based web conferencing technology that can be accessed from most secure web browsers, providers can eliminate numerous potential device compatibility issues, while helping protect patient data by communicating through a secure connection. Outsourced cloud-based platforms also alleviate organizations from the burden of upgrading and maintaining software. Essentials for secure telehealth encounters Not all cloud-based web conferencing platforms are equal in terms of security or user friendliness. Security is likely a healthcare organization’s top priority, considering that PHI breaches are punishable under HIPAA with financial penalties of as much as $50,000 per incident up to a maximum of $1.5 million a year. In light of steep penalties and potential reputational damage due to a data breach, the following are some security features to consider for cloud-based web conferencing technology that can be accessed from a provider’s own device. Private cloud option. Many web conferencing platforms offer a public and private cloud option, but a private cloud offers an enhanced level of security because all information is stored behind the provider organization’s firewall. Due to the regulations surrounding ePHI and disclosure, a private-cloud platform is recommended for patient care, meetings or consultations involving health information. End-to-end encryption. End-to-end encryption using the industry-standard SSL/TLS protocol and with the Advanced Encryption Standard (AES) 256, which is the same level used across the country to protect healthcare, financial and government information, would be advisable. Encrypting ePHI is also required in the HIPAA Security Rule. Proxy and firewall traversal functionality. In a BYOD environment, streamlining web conferencing connections can be helpful to avoid telehealth care interruptions, but is a challenge with providers using numerous different devices. Web conferencing platforms are available that simplify connecting with patients by routing all sessions through a single, secure port. This means providers do need additional configurations to connect with patients regardless of their networking environment. Secure connection verification. If a secure connection cannot be established, web conferencing technology that automatically helps prevent the unsecured encounter from occurring is a safer option. This is an advantage over traditional, hardware-based video conferencing installations that could be accessed remotely causing an inadvertent PHI breach. Flexible Password Options. An organization’s BYOD policy typically includes requirements to change passwords after a pre-determined number of days and that passwords should include a minimum length, upper/lower case and numeric content. Secure web conferencing platforms can support password rules like these, as well as the ability to offer temporary passwords that expire after a telehealth session. Lockout option. Some web conferencing platforms allow providers to “lock” the sessions. That means even if an additional person would be able to access and enter the required password, that person would not be allowed entry to the session without the provider being notified and granting permission. Creating a positive patient experience The web-conferencing technology’s video and audio quality are also important considerations, in addition to the security features. High-definition video and audio is likely to positively impact the patient experience, resulting in improved patient engagement. On the provider side, a clearer picture and sound can support better communication and clinical decision making. In the end, regardless of the device physicians are using, it is the care quality and patient experience that are the ultimate considerations when choosing web conferencing, or any other type of technology for healthcare providers. Tom Toperczer is director of product management for Brother.

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  • Considering Telehealth Security

    April 12, 2016

    Extending your reach through telehealth requires tighter control over data. Published by: ADVANCE for Health Information Professionals More than half of U.S. hospitals now use some form of telehealth. Providers are recognizing how telehealth can help expand their reach to patients with potential healthcare access challenges or to those who want the convenience and cost benefit of accessing care from their home computer. Providers are also realizing how telehealth can help them cost-effectively manage populations of patients. For example, care managers or other providers can perform numerous "virtual" in-home patient visits in a day much more efficiently than conducting these appointments in person. For these reasons and others, reimbursement for telehealth is being addressed and expanded by federal and state government as well as commercial payers. What providers may not recognize, although health information professionals are likely aware of, is that protected health information (PHI) disclosed during telehealth encounters requires the same high level of security as patient records. That is why when selecting telehealth technology, such as a video web conferencing platform, security is an important consideration. Protecting data, however, does not necessarily need to sacrifice usability or video quality. Ideally, the chosen web conferencing technology would offer high-definition video and audio quality to facilitate the same level of intimacy as an in-person visit, which can help build trust and encourage patient engagement. Risk of Data Breach In 2015, cyberattacks were for the first time the most common cause of healthcare data breaches, according to a survey by the Ponemon Institute. Costs of these attacks for healthcare organizations averaged $363 per record lost or stolen, more than twice the average for all sectors. While providers are well aware of the threats to electronic health records (EHRs) and financial data from cybercriminals, they may not be aware of the threat to telehealth technology. For example, in 2013, a network of hackers known as GhostNet accessed 1,295 webcams in 103 countries. If such an incident occurred during a web-based patient encounter, and the provider's technology was identified as the cause, then the provider could be liable for a breach. Under HIPAA, breaches are punishable with financial penalties of as much as $50,000 per incident up to a maximum of $1.5 million a year. Cybercriminals, however, can gain access to PHI through unsecured video conferencing platforms by means other than a webcam. A properly secured, cloud-based video web conferencing platform can help prevent these cyberattacks. Safeguarding PHI Protecting PHI is essential, regardless of whether it is spoken or viewed during a web encounter or shared through discrete text displayed on a screen. Cloud-based video web conferencing technology appropriate for patient encounters and care-team consultations can include safeguards such as: Encryption of video and audio streams. Technology that offers end-to-end encryption using the industry-standard SSL/TLS protocol and that can provide proxy and firewall traversal capabilities are recommended for healthcare organizations. The proxy and firewall traversal feature can make connecting with patients more simplified by routing all encounters through a single, secure port, without additional configurations required by the healthcare organization. Required secure-conference connection. In traditional, hardware-based video conferencing installations configuration settings can be changed by remote employees without system monitoring, allowing sensitive information to be sent unprotected over the Internet. Required, secure-conference connection delivered over a cloud-based platform can prevent unsecured data from being disclosed. Robust, flexible password controls. With healthcare-suitable platforms, providers can select conference passwords, and make them required for "virtual visit" entry. If providers choose, passwords can also be required to download shared documents and meeting recordings when distributed from the cloud. In addition to password authentication and other technical measures, providers can have the ability to personally verify each attendee, which is especially helpful during care-team collaborations or group patient encounters. Private cloud option. This option is recommended for web conferences where PHI is disclosed because it offers an additional level of security. The private cloud would be installed behind the provider's firewall, offering maximum protection and control for the organization. This added level of security also allows providers to "lock" the meeting, meaning even if an additional person would be able to access and enter the required password, that person would not be allowed entry to the web-video encounter without the provider being notified and granting permission. Eliminate Distractions and Build Trust Even with rigorous security, video web conferencing that is easy and intuitive to use helps eliminate distractions during patient care or team collaboration. Distractions can be further reduced through advances in video and audio processing that allow providers to begin a session with one click or to pre-set controls so they only need to configure them once. Eliminating technology-based distractions and enabling clinical intimacy between provider and patient is what effective telehealth is all about. These qualities help encourage the same level of trust between the patient and provider as an in-office visit. Protecting the patient's privacy and personal information with several levels of security during telehealth encounters can deepen that trust and encourage continued patient engagement. Tom Toperczer is director of product management at Brother.

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  • Security And Video Quality Essential For Building Trust During Telehealth Encounters

    March 18, 2016

    Published by: Health IT Outcomes Establishing intimacy and building trust between provider and patient is important for effective healthcare delivery, but it can also be a challenge. Telehealth encounters, due to the physical distance and sensory limitations of electronic communication, can make that connection even more difficult. Advances in telehealth technology, however, have made forging deep relationships with patients more feasible, even if the patient is thousands of miles away. Through video web conferencing technology that enables high-definition video and high-fidelity audio, providers and patients can feel closer and more connected. Crucial to building trust during telehealth encounters are security features built into the technology to protect patient privacy. Secure Telehealth, a Pittsburgh-based company that provides secure online services to the behavioral health community, understands the importance of technology not interfering with effective care delivery. The firm switched the video web conferencing technology it embeds in its software to a new vendor that offered better ease-of-use, but sacrificed none of the security. The result has been a more seamless experience for both provider and patient and one that encourages patient engagement and improved outcomes. Secure Telehealth Fulfilling Healthcare Provider Shortage The United States is facing a healthcare provider shortage, especially among behavioral health professionals. As of 2014, there were approximately 4,000 Health Professional Shortage Areas (HPSAs) for mental health in the country, leaving those areas with less than one mental health professional for every 30,000 residents. Telehealth can help address this shortage by connecting behavioral health professionals to underserved populations, or to patients who may feel a stigma about visiting such a provider in person. Secure Telehealth recognized this need in the market and developed a software platform that helps providers deliver behavioral telehealth services to patients in rural areas and other HPSAs. Early on, Secure Telehealth faced challenges with its former video web conferencing technology vendor. For example, connecting with patients was time-consuming due to the vendor’s software, which required lengthy downloads for each session. The bulky software interfered with the user-interface performance for both providers and patients. This led to diminished video and audio quality and distracted from the provider-patient interaction during therapy sessions. Secure Telehealth eventually switched video web conferencing technology vendors to a more streamlined system that required no extensive configuration or downloads for the providers. With one click, providers could begin a session and not be distracted by technical delays. Further, the new vendor’s video web conferencing technology was not bare bones, but rather offered high-definition video and audio and an advanced security infrastructure. Security To Protect Patient Privacy, Enable Trust These security features included end-to-end encryption using the industry-standard SSL/TLS protocol and with the Advanced Encryption Standard (AES) 256, which is the same level used across the country to protect healthcare, financial and government information. The HIPAA Security Rule also requires healthcare organizations to encrypt any protected health information (PHI) that is electronically exchanged. As an additional protection, the new vendor offered proxy and firewall traversal functionality that simplified connecting with patients by routing all sessions through a single, secure port. This means providers do not need additional configurations to connect with patients regardless of their networking environment. Other key security features included configurable password controls and a private cloud option. Cloud computing is growing in popularity across healthcare, but there are important distinctions between public and private clouds. A private cloud is installed behind the provider’s firewall, delivering maximum protection from hackers while offering control for the provider or healthcare organization. Secure Telehealth’s video web conferencing technology also allows providers to “lock” the meeting. So even if an additional person would be able to access and enter the required password, that person would not be allowed entry to the session without the provider being notified and granting permission. Today, the new web conferencing technology helps behavioral health providers using Secure Telehealth to conduct 2,000 encounters per day with patients around the country. Ensuring Quality Care Regardless Of Distance Behavioral healthcare is a natural fit for telehealth technology since much of clinical counseling revolves around the ability to facilitate personal interactions — listening, observing body language, patient affect, and minute changes to facial expression. From the patient’s perspective, engaging with their therapist in the privacy of their own home can help them overcome the “mental-health stigma” obstacle, encouraging more open and honest communication with the clinician. The convenience factor also makes it easier to keep appointments, which benefits both provider and patient. Beyond behavioral health, however, telehealth technology presents opportunities to improve chronic disease management, care team meetings or any type of healthcare encounter where the provider touching the patient is not essential. That is why, in conjunction with care delivered in person, telehealth can help organizations reduce unnecessary spending, reach more patients in less time and increase efficiency. About The Author Gary Sibley is vice president of sales and marketing at Brother OmniJoin.

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  • Brother OmniJoin adds telepresence interoperability feature for communications between Cisco, Polycom and Lifesize systems

    March 01, 2016

    Published by: Fierce Enterprise Communications Brother's OmniJoin division is trying to bring together various telepresence systems so they can more seamlessly work together. The company's new OmniJoin v7 Interoperability feature aims to connect the OmniJoin meeting service with other traditional videoconferencing systems. So far, it looks like the interoperability feature extends to Cisco, Polycom and Lifesize telepresence systems through support for SIP/H.264, H.323/H.264, SIP/BFCP and H.323/H.239 protocols. It's a feature of telepresence that feels long overdue. Proprietary systems that are able to only communicate with systems from the same vendor have long made telepresence tricky to deal with. Not that there are that many telepresence systems in the field, it seems, but for those using it to conduct regular business transactions and meetings, some level of interoperability between systems is good to have. OmniJoin goes beyond connecting telepresence systems, though. The service also provides interoperability with desktops, laptops and mobile devices, which are increasingly used for business video communications (daresay more than telepresence or traditional videoconferencing systems). "We pride ourselves in offering companies the ability to promote full collaboration between disparate teams, knowing today's workforce extends beyond the boardroom into remote locations and via varying devices," said Bill Henderson, vice president of marketing for Brother OmniJoin, in a statement. "The introduction of OmniJoin Interoperability is a continuation of this commitment to our customers, whom we can now support from all web and video conferencing endpoints, whether that be via a mobile phone, desktop, laptop or telepresence system." It should be interesting to see how well the interoperability features between systems like Cisco TelePresence and OmniJoin on smartphones. Mobile devices aren't exactly outfitted to look like Cisco's virtual boardroom table. That may detract from some of the true telepresence features, but at the same time provide a needed function. For more: - read the press release

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  • Brother Launches OmniJoin Interoperability for Telepresence Systems

    February 29, 2016

    Brother Launches OmniJoin Interoperability for Telepresence Systems OmniJoin’s interoperable video conferencing solution easily connects with room-based systems, virtually transporting remote users into the boardroom BRIDGEWATER, N.J. (February 25, 2016) – OmniJoin®, the web conferencing division of Brother International Corporation, today announced the release of OmniJoin v7 Interoperability, enabling users to maximize an existing telepresence system investment by delivering richer collaboration for both on-site and remote users. This new offering supports a seamless, multi-point video conferencing experience by providing connectivity between OmniJoin’s web meeting service and traditional boardroom video conferencing systems. “We pride ourselves in offering companies the ability to promote full collaboration between disparate teams, knowing today’s workforce extends beyond the boardroom into remote locations and via varying devices,” said Bill Henderson, Brother OmniJoin vice president of marketing. “The introduction of OmniJoin Interoperability is a continuation of this commitment to our customers, whom we can now support from all web and video conferencing endpoints, whether that be via a mobile phone, desktop, laptop or telepresence system.” OmniJoin’s interoperable feature allows customers to enhance their in-room video conferencing systems, through: Collaboration – Promotes collaboration by enabling robust document, live desktop, application and whiteboard sharing – features that are challenging to activate or not supported through traditional, room-based conference systems Compatibility – Supports global standards for room-based systems compatibility and connects with most major telepresence systems, such as Cisco®, Polycom® and Lifesize® Security – Adheres to OmniJoin’s traditional security features and communications protocols, including encrypted connections Productivity – Offers a unified conference experience for all attendees by providing access to an attendee list, address book and call history, and the OmniJoin meeting host can manage the online meeting room as well as place and receive calls Performance – Facilitates HD 1080p resolution for multiple room systems per OmniJoin conference instance OmniJoin Interoperability is an optional add on, available to any OmniJoin customer, v7.0 and later. For more information about OmniJoin Interoperability for telepresence systems, please visit OmniJoin at the Healthcare Information Management Systems Society (HIMSS) 2016 Annual Conference and Exhibition from February 29 – March 4 in Las Vegas, at booth #4778, or visit omnijoin.com/features/interoperability.aspx. Other Web Services from Brother For decades, small office / home office, small and medium sized businesses, and corporate workgroup customers have depended on Brother for high-quality, value-packed business machines. By launching the Brother Online suite of smart, web-based business services, Brother has now expanded beyond simply offering great hardware products. OmniJoin® web conferencing was the first such major service offering, the Brother Online suite has now added a variety of scanning and workflow solutions, which complement and expand the value of Brother™ scanners, printers, and Multi-Function Center® devices. For more information on Brother Online services, visit www.brothercloud.com About Brother Brother International Corporation is one of the premier providers of products for the home, home office and office. The U.S. corporate office in Bridgewater, NJ, was established on April 21, 1954 and currently markets many industrial products, home appliances and business products manufactured by its parent company, Brother Industries, Ltd. of Nagoya, Japan. These products include an award-winning line of Multi-Function Center® machines and printers. Brother also provides the number-one line of facsimile machines in the U.S. and is the leader in electronic labeling, with its full line of P-touch® Electronic Labeling Systems. For more information you can visit the website at www.brother-usa.com. EDITOR’S NOTE: Photography available upon request. All trademarks referenced herein are the property of their respective companies. ###

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  • HIMSS Conference and Exhibition

    February 29, 2016 - March 04, 2016

    Summit Name: HIMSS 16 Event site: http://www.himssconference.org Description: HIMSS16 is the place to network and connect with thousands of industry leaders and other health IT professionals. The 2016 HIMSS Annual Conference & Exhibition, February 29 - March 4, 2016 in Las Vegas, brings together 40,000+ health IT professionals, clinicians, executives and vendors from around the world. Exceptional education, world-class speakers, cutting-edge health IT products and powerful networking are hallmarks of this industry-leading conference. More than 300 education programs feature keynotes, thought leader sessions, roundtable discussions and e-sessions, plus preconference symposia and workshops. Visit OmniJoin at booth #4773 Date: Monday, February 29 – Friday, March 4, 2016 Location: Sands Expo and Convention Center 201 Sands Ave. Las Vegas, NV 89169 For more information, please contact: Sales Team or 855-807-5646

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  • Five ways to help keep your patient data safe through telehealth video web conferencing

    February 24, 2016

    Published by: HIT Leaders & News It’s not only advances in technology that is driving the global telehealth market toward $34.0 billion by 2020.[1] While faster, secure and more reliable technology is certainly a catalyst, numerous other reasons exist for this growth. Among these drivers is that 48 states now reimburse for telehealth for Medicaid patients, while 29 states have telehealth reimbursement parity laws for private insurance.[2] Most importantly, however, is providers are recognizing how telehealth helps the healthcare industry confront three major challenges: physician shortage, cost control and population health management. Although deploying telehealth technology can help providers efficiently care for more patients regardless of location, significant security risks remain. Protected health information (PHI) that is transmitted through telehealth applications and video web conferencing technology needs to be protected from cyberattacks and employee error, both of which can result in a data breach. Under HIPAA, breaches are punishable with financial penalties of as much as $50,000 per incident up to a maximum of $1.5 million a year.[3] Therefore, the following are important security feature considerations for provider organizations if they plan to deliver care or reveal PHI over video web conferencing technology. #1. End-to-end encryption Encrypting electronic PHI (ePHI) is required in the HIPAA Security Rule. Some video web conferencing platforms, however, do not offer encryption technology capable of protecting telehealth encounters. Video web conferencing technology that offers the industry standard SSL/TLS encryption and that can provide proxy and firewall traversal for a secured platform is recommended for healthcare organizations. #2. Secure connection verification A secure conference connection established during a video-based encounter or meeting protects PHI and other confidential information. This means that if a secure connection cannot be established, video web technology that automatically prevents the unsecured encounter from occurring is a safer option. This is a major advantage over traditional, hardware-based video conferencing installations where configuration settings can be changed by remote employees without system monitoring, allowing sensitive information to be sent unprotected over the Internet. #3. Private cloud option A private-cloud video web conferencing option offers an enhanced level of security because all information is stored behind the provider organization’s firewall. A private-cloud option also offers providers the control over the location of stored documents and recordings, if the provider chooses to expose those features. For example, provider organizations can select their own on-premise storage of all documents, such as a Windows or .Net accessible file system location. Ideally, providers can select no content storage, meaning that at the conclusion of the online patient encounter or meeting all shared content and files are deleted from the system. If this option is chosen, ePHI exchange will need to occur through another method. Due the regulations surrounding ePHI and disclosure, a private-cloud platform is recommended for patient care, meetings or consultations involving health information. #4. Password controls A single sign-on (SSO) option could be available if organizations do not want participants to have to remember passwords and if the provider’s IT policies allow SSO. For password controls, preferred options include the ability to request that the account password be changed after a pre-determined number of days and that passwords include a minimum length, upper/lower case and numeric content. For even greater protection, password entry for users can also be time limited and lockout users after a pre-determined number of unsuccessful login attempts. An additional level of security is offered if the provider organization requires passwords to download shared documents and meeting recordings. #5. Provider/host security controls Through some video web conferencing technology, provider organizations can lock out the conference until the host arrives or have the option to require separate passwords for the host, presenters (if applicable), and participants. In these situations, separate passwords are useful for more formal meetings such as webinars where there are multiple presenters and a large number of participants, such as training or team-based consultations. Video quality and ease-of-use also crucial While security features are essential, delivering safe, high-quality quality patient care or collaborating with colleagues is the ultimate goal. Some telehealth applications and video web conferencing technology, however, may distract and interfere with these interactions. Video web conferencing needs to offer high-quality audio and video to allow providers to listen, observe behavior variations, body language and changes in facial expression. That is why a user interface that is simple to use and highly intuitive would help support more effective patient care and team-based collaboration. In addition, switching between a public and private cloud would also ideally be seamless in the user experience. This simplicity and ease of use would also likely encourage both patient engagement and clinician adoption. Adoption of two-way video and webcams to support patient care increased to nearly 70 percent in 2015 from 58 percent the year before.[4] This telehealth adoption level is only expected to rise. Organizations can prepare for this emerging trend by investigating telehealth and video web conferencing technology that will support this growth, but also offer the PHI security to protect patients and help reduce the organization’s risk. [1] http://www.mordorintelligence.com/industry-reports/global-telemedicine-market-industry [2] http://www.americantelemed.org/docs/default-source/policy/2016_50-state-telehealth-gaps-analysis–coverage-and-reimbursement.pdf?sfvrsn=2 [3] http://www.hipaajournal.com/what-are-the-penalties-for-hipaa-violations-7096/ [4] http://www.himssanalytics.org/research/essentials-brief-telemedicine-study

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  • Secure telehealth can improve access, help lower costs and protect patient data

    February 22, 2016

    Published by: Becker's Hospital Review The global telehealth market is projected to reach $34.0 billion by 2020.1 Driving the U.S. market growth is an aging population, increasing prevalence of chronic diseases and significant advances in software and health information technologies. Further driving this expansion is now 48 states are reimbursing for telehealth for Medicaid patients, while 29 states have telemedicine reimbursement parity laws for private insurance.2 Yet another market driver is the Centers for Medicare and Medicaid Services' "Next Generation ACO," model, which will expand coverage and reimbursement to providers for telehealth services.3 Telehealth care delivery, however, demands the same security and privacy standards that organizations have in place for all their Protected Health Information (PHI). That is why healthcare organizations considering telehealth applications and video web conferencing technology to deliver care are looking for systems designed to support those stringent standards. Ideal telehealth technology in healthcare would also be simple to use for patients who may not be tech savvy. Providers, too, prefer simple operation so they can then concentrate on delivering safe, quality care instead of worrying about security or being distracted by software. Telehealth expands access, lowers costs Telehealth's expected expansion in the U.S. is understandable considering it addresses three major challenges: physician shortage, cost control and population health management. The nation will be short as many as 90,000 physicians by 2025,4 yet the demand for care is increasing as insurance coverage expands under the Affordable Care Act (ACA), which has so far added 16.9 million insured Americans to the market.5 In addition, nearly one in five Americans (62 million people) live in rural areas yet only 9 percent of all physicians and only half as many specialists per 100,000 residents practice in those settings.6 To control spending, expanded telehealth through virtual "visits," could efficiently deliver continuous care and remote monitoring at a fraction of the cost of in-person care. Telehealth also supports population health initiatives where care managers are charged with improving treatment plan adherence among high-risk patients to avoid costly adverse events. Telehealth outreach efforts can help care managers stay connected to these higher risk patients to ensure they understand their treatment plans and can overcome obstacles to care. Likewise, one-on-one video consultations or multi-party video encounters can help increase collaboration among care teams in different locations, such as those participating in an ACO. This further optimizes resources by reducing time and travel expenses, and it bridges the gap between clinician supply and patient demand. Telehealth technology requires greater security While the efficiency and physician access advantages of video web conferencing and telehealth applications are clear, protecting PHI, both from accidental data breaches and cyberattacks, is essential. To address this challenge, forward-looking provider organizations are considering cloud-based video web conferencing technology that includes safeguards such as encryption to help maintain compliance with the HIPAA Security Rule. A public or private cloud option, which would be installed behind the organization's firewall, can offer an enhanced level of security and control. Another security feature to consider is a required secure-conference connection. This is an advantage of cloud-based systems over traditional, hardware-based video conferencing installations where configuration settings can be changed by remote employees without system monitoring, which could allow PHI to be sent unprotected over the Internet. Robust, flexible password tools are also crucial as passwords are often forgotten or lost and need to be changed at regular intervals. For enhanced PHI protection, passwords would be required to join the conference, but also to download shared documents and meeting recordings when distributed from the cloud. Even with rigorous security, video web conferencing technology needs to be easy and intuitive to use. Simplicity is especially crucial during patient encounters or care discussions so that providers are not distracted, but rather allowed to concentrate on the relevant patient care matters. For example, starting a video web conference session with one-click from a laptop would be ideal and pre-set controls would allow providers to focus on their patient or peer interaction. Addressing healthcare challenges of today and tomorrow While telehealth is growing to help solve the healthcare challenges of today, video web conferencing and other related technologies are also poised to address emerging issues such as seniors aging-in-place and consumerism. Surveys consistently show seniors want to stay in their homes as long as possible.7 In addition, the fastest growing demographic for social media are people 60 and older, but this age group also faces the greatest challenges in travelling to visit their providers.8 This population is ideal to embrace telehealth, especially simple to use technology they can access from home. Another shift occurring is consumers have more financial stake in their healthcare decisions with out-of-pocket costs rising9 and with more Americans buying individual health plans than ever due to the ACA.10 Telehealth demand will grow as these consumer-minded patients seek convenience and value from providers. Consumer use of handheld devices and cloud-based services continues to skyrocket, and will drive further demand for telehealth services they can use while mobile.11 Healthcare organizations can confront today's and tomorrow's healthcare challenges by implementing secure, easy-to-use video web conferencing and telehealth applications that support quality patient care delivery and team collaboration. The result can be more engaged patients, more efficient care coordination and improved clinical outcomes. About the author: Gary Sibley is vice president of sales and marketing at Brother OmniJoin 1. http://www.mordorintelligence.com/industry-reports/global-telemedicine-market-industry 2. http://www.americantelemed.org/docs/default-source/policy/2016_50-state-telehealth-gaps-analysis--coverage-and-reimbursement.pdf?sfvrsn=2 3. http://www.americantelemed.org/news-landing/2015/03/11/cms-approves-american-telemedicine-association-s-request-to-expand-telehealth-coverage 4. https://www.aamc.org/newsroom/newsreleases/426166/20150303.html 5. http://www.rand.org/pubs/external_publications/EP50692.html 6. http://celebratepowerofrural.org/?page_id=30 7. http://www.ncsl.org/documents/transportation/Aging-in-Place-brief.pdf 8. http://www.forbes.com/sites/zinamoukheiber/2015/01/13/why-telemedicines-time-has-finally-come/#5890a3836ce0 9. http://www.insurancejournal.com/news/national/2015/09/22/382429.htm 10. http://www.zanebenefits.com/blog/individual-market-growth 11. http://www.mhealthnews.com/news/mobile-telehealth-market-set-surge

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  • AutoDesk University 2015 Las Vegas

    December 01, 2015 - December 03, 2015

    Summit Name: AutoDesk University 2015 las Vegas Event site: http://au.autodesk.com/las-vegas/overview Description: FOR THOSE WHO DESIGN, BUILD, MAKE, AND CREATE Autodesk University is the world’s largest conference for Autodesk software users, bringing together 10,000 design and engineering professionals from around the world. Join us for classes, forums, and keynotes with product experts and thought leaders. Learn tips and tricks for working better, and explore The Future of Making Things—how technology is changing the way we create. Date: Tuesday, December 1 – Thursday, December 3, 2015 Location: Venetian Hotel, Las Vegas Venetian Hotel, Las Vegas, Nevada 480-945-7666 For more information, please contact: AutoDesk University or 888-371-1722

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  • Court Technology Conference

    September 22, 2015 - September 24, 2015

    Summit Name: CTC Event site: http://www.ctc2015.org Description: Old stereotypes die hard, and the image of the Luddite judge shackled to a paper file still exists. But anyone who interacts with judges on a regular basis knows that is not the case. Most judges are likely to have a smart phone, tablet, or both. They communicate via Skype, text, and email, and they bank, shop, and plan travel using a number of different technology solutions. It is a natural progression for them to expect advances in the tools and technology in the workplace. While sophisticated case management systems have been commonplace in courts nationwide for several decades, these systems have largely overlooked opportunities to improve workflow processes for judges. There is growing demand from judges who want more than simple access to electronic case files and documents. They need tools that support decision making and caseload management. This educational track will explore technology tools that can assist judges in making the transition from paper case files to an electronic bench. This track explores both vendor and in-house developed solutions in courts with varying degrees of technical maturity. You will gain behind-the-scenes insights and lessons learned from practitioners and experts who have implemented these solutions for judges and chambers staff.Visit OmniJoin at booth #720 Date: Tuesday, September 22 – Thursday, September 24, 2015 Location: The conference is being held at the Minneapolis Convention Center, 1301 2nd Ave S, Minneapolis, MN 55403. For more information, please contact: NCSC Conference Services or 888-609-4023

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  • OmniJoin v7 Released by Brother Intl. Corp.

    August 10, 2015

    Published by: BestCompanyOmniJoin is known for its sharp HD video for web conferencing purposes. It competes with Office365 and Webex, who are probably the biggest names in web conferencing. What’s new in the newest iteration of this platform from Brother International? Firstly, the user interface needed an update. Developers wanted menus to be more easy to navigate than before, so things have been rearranged a little bit. At the same time, the appearance of the application has been made to look a bit more elegant and less crowded. The core competency of OmniJoin is still to offer great video conferencing and idea sharing functionality. Now it’s just easier to do it. Next, you’ll notice the addition of “modes,” which are like settings templates for meetings. You are able to set up meetings a little more easily with modes, and you can create a custom template if none of the provided ones are suitable. Are you looking for more annotation tools? Well, OmniJoin v7 has that. Use different pointers, highlight areas on the page, draw shapes, insert text notes and more. It doesn’t matter if you’re showing off a .ppt, .xls or an image file, OmniJoin can help you. The new version also allows attendees to “raise their hands” when questions need to be asked or comments need to be made. Perhaps the most useful features to show up on version 7 are for administrators. First of all, you can have more than one of them now, and give everyone a profile. They can make more advanced reports than before and keep meetings more secure than before. Admins can set meeting passwords and disable features in meetings, to better protect sensitive information. OmniJoin may not be a widely used or widely appreciated web conferencing and collaboration tool, but it is also not one of the older players in the game. These new features, web conferencing solutions in the form of peripheral packages, and pricing options mean Omnijoin has the ability to get noticed in the coming months.

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  • OmniJoin® Unveils a Next-Generation User Interface for Secure Web Conferencing

    August 05, 2015

    OmniJoin® Unveils a Next-Generation User Interface for Secure Web Conferencing The newest version of OmniJoin contains impressive user experience advancements supporting improved collaboration and usability BRIDGEWATER, N.J. (August 5, 2015) – OmniJoin®, the web conferencing division of Brother International Corporation, today announced the release of OmniJoin v7, the latest version of its software offering a completely new user interface, and improved collaboration and administration tools. OmniJoin® web conferencing is known for its superior HD video quality, and the release of this new version just adds to that experience. “A quality user experience is at the heart of what we do, and this new release directly addresses enhancements to support the changing workflow of our customers,” commented Gary Sibley, VP Sales & Marketing. “The feature improvements in our new release, coupled with the new user interface, will give both novice and advanced users of OmniJoin® the optimal web meeting experience.” This new release of OmniJoin® includes a variety of enhancements, including: User Interface – a new and improved, user-friendly interface Modes – one-touch meeting configuration. Users will select from one of 4 predefined meeting modes that take the guesswork out of formatting your meeting, or you can create and save custom modes Collaboration – additional annotation tools and a new ‘raise hand’ feature Administration – allows for multiple administrators and multiple profiles; enhanced reporting; advanced password policies, and more… OmniJoin® is a secure web conferencing service, offering businesses highly secure voice, video and collaboration tools through web meetings in our hosted public cloud or the customer’s own on-premise private cloud. OmniJoin® delivers a best-in-class HD-quality meeting experience that combines multi-party video with smoothly synched audio. We allow users to meet online to see their colleagues and to clearly observe body language, share and mark-up files, and play video files virtually instantly, all with surprisingly simple desktop controls – and our training and support programs keep the calls to IT at a minimum. For more information about Brother OmniJoin® web conferencing, please visit www.omnijoin.com. Other Web Services from Brother For decades, small office / home office, small and medium sized businesses, and corporate workgroup customers have depended on Brother for high-quality, value-packed business machines. By launching the Brother Online suite of smart, web-based business services, Brother has now expanded beyond simply offering great hardware products. OmniJoin® web conferencing was the first such major service offering, the Brother Online suite has now added a variety of scanning and workflow solutions, which complement and expand the value of Brother™ scanners, printers, and Multi-Function Center® devices. For more information on Brother Online services, visit www.brothercloud.com About Brother Brother International Corporation is one of the premier providers of products for the home, home office and office. The U.S. corporate office in Bridgewater, NJ, was established on April 21, 1954 and currently markets many industrial products, home appliances and business products manufactured by its parent company, Brother Industries, Ltd. of Nagoya, Japan. These products include an award-winning line of Multi-Function Center® machines and printers. Brother also provides the number-one line of facsimile machines in the U.S. and is the leader in electronic labeling, with its full line of P-touch® Electronic Labeling Systems. For more information you can visit the website at www.brother-usa.com. EDITOR’S NOTE: Photography available upon request.

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  • What Makes a Great Virtual Meeting?

    July 20, 2015

    Published by: ForbesThink about some of the most productive meetings you’ve ever had. What was key? The ease of understanding one another by meeting in person? The ability to share ideas or whiteboard brainstorming sessions? Those capabilities don’t have to disappear with video conferences and other virtual meetings—if you choose the right platform. Successful web meetings should have all of the elements that allow you to feel productive, build team relationships and move your business ahead. You just need to know what features will actually enable this type of meeting—and then find a service that offers them. For starters, look for full (1080p) HD video, which is the only way to capture all of the facial expressions and other details you’d see in an in-person meeting. “If the setting and the environment aren’t intimate—meaning that I don’t get a sense of their body language and that we’re not actually meeting almost face-to-face—it’s not a very effective or efficient meeting,” says Gary Sibley, Brother Vice President of Sales and Marketing. Arthritis Research Canada, a customer of Brother’s OmniJoin web-conferencing solution, agrees that body language is key. “As an education platform, having clear eye contact and the ability to read body language is really important. OmniJoin allows us to have that close interaction with patients remotely,” notes Pam Rogers, ARC Research Coordinator. The network you are utilizing while conducting a web meeting plays a big part in your video experience. Your web meeting solution should take this into account and optimize the video faces to ensure each attendee is receiving optimal video. This may mean some videos do not appear at 1080p, but it also means one video won’t degrade the quality for everyone else. Locking the Virtual Door Security is another top consideration when planning your online meeting strategy. Do you need a service that “locks the door” to your online meeting room? Are you sharing sensitive or proprietary data in your meetings? “Maybe you’re in finance, and because of government compliance requirements, you don’t want your employees to be able to record meetings,” Sibley says. “We’ll allow you to turn that off at the administrator level so you have the confidence that your employees are not going to put your organization at risk. “OmniJoin is encrypted end-to-end,” Sibley adds. “We can password protect at multiple layers. We have the ability not just to lock meetings, but also kick people out.” Those capabilities also help ensure compliance with industry-specific laws and best practices, such as HIPAA, SCORM and FIPS 140-2. Sharing Anything and Everything Another common difficulty is not being able to collaborate in all of the ways that participants want, such as chat, sharing desktops and whiteboards, annotating documents and playing media files at the same time. That sounds obvious, but many organizations get tripped up by choosing a collaboration solution that supports, for example, only some media file formats, or only single screen sharing. Those limitations undermine the solution’s effectiveness and ROI. When collaboration features are limited, meeting time is wasted if participants find that the solution doesn’t support the format of the video they want to play, or that they can’t annotate over live applications. A good, productive meeting can have a tremendous positive impact on business; a virtual meeting should enable you to interact with your colleagues or partners in exactly the same way as a face-to-face meeting — you just need the right web conferencing system to support you. For more information on how to put OmniJoin to work for your business, visit www.brothercloud.com/omnijoin.

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  • CIO Manufacturing Summit

    June 11, 2015

    Summit Name: CIO Manufacturing Summit Event site: http://www.ciomanufacturingsummit.com Description: The CIO Manufacturing Summit brings together CIOs and IT executives to discuss the changing landscape of manufacturing, as well as how technology can bolster growth opportunities within organizations. Through agenda sessions that create opportunities for in-depth conversations, attendees discuss technology topics and trends, sharing best practices, lessons learned and recent projects in an exclusive business setting. The summit is a unique opportunity to connect with peers and learn about the latest technology solutions. Date: Tuesday, August 25 – Wednesday, August 26, 2015 Location: FireSky Resort & Spa 4925 North Scottsdale Road Scottsdale, AZ 85251 480-945-7666 For more information or to request an invitation, please contact: Rachel.Tait@cdmmedia.com or +1 312.374.0805

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  • OmniJoin Sponsoring mHealth and Teleheath World 2015

    May 21, 2015

    mHealth + Telehealth World 2015 OmniJoin will be a sponsor of the 2015 mHealth and Teleheath World at the Boston Seaport Hotel July 20-22. The role of technology in health care is growing year after year. Join us at mHealth + Telehealth World 2015 to learn strategies to keep up with this trend and understand the impact connected health will have on the future of health care. This Summit is a must attend for health care executives interested in learning how to most efficiently utilize mHealth and Telehealth programs to engage consumers, improve patient outcomes, and lower costs. The mHealth + Telehealth World 2015 brings together hospitals, health systems, health plans, and innovators to share successes and failures of existing programs and discuss the future of connected health. Network with experts in the field as you learn valuable strategies to bring success to your organization.

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  • OmniJoin® Sponsoring the ATA 2015 Annual Conference

    May 02, 2015 - May 05, 2015

    OmniJoin will be a sponsor of the 20th annual American Telemedicine Meeting and Trade Show at the los Angeles Convention Center, May 2-5. In response to growing concerns over providing quality care on-demand, reducing costs and being responsive to risk, healthcare organizations are now turning to cloud solutions more than ever before. OmniJoin® is a secure cloud-based medical video conferencing solution that helps healthcare providers expand their reach, provide quality care on-demand, reduce costs, and increase their efficiency. Our customers can reduce staff and patient travel expenses without sacrificing the quality of patient care. Through our highly-secure public cloud or your own dedicated private cloud, healthcare providers are able to create a telehealth solution that securely enables communication with patients, provide remote care, and conduct online meetings and training sessions in a glitch-free, HD video environment. Visit OmniJoin at booth #1517

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  • Web Conferencing Proves Big Security Concern for IT Decision Makers

    March 10, 2015

    Published by: Real Time CommunicationsThere have been a great many hacking attacks of late, with a lot of big names ending up on the bad end of a hacker's efforts. This in turn has made a lot of IT decision makers consider where the next big threat to everyday operations and sensitive material will come from. A new study from Omnijoin, Brother International Corporation's Web conferencing division, shows that when IT decision makers start considering threats to the business, one of the first directions considered is Web conferencing. The Brother study, conducted by Forrester Consulting of 150 IT professionals in both regulated and non-regulated industries, found that 80 percent of respondents were concerned about the exposure of data in the industry, with 51 percent viewing protecting data as “very important.” Web conferencing proved to be a major concern in that vein. So-called “risky meeting behaviors” were also a big problem, as 40 percent of firms have meetings that bring in financial data in some way. A third of firms had meetings involving the sharing of customer or patient data, and about 20 percent had meetings involving trade secrets, making the protection of data during Web conferencing sessions particularly important. That, in turn, reveals that the leading reason for companies going with on-premises deployments is related to issues of security. Security proved to be “very important” to 74 percent of IT decision makers who set up on-premises deployments. Optimizing performance and keeping a handle on license costs proved to be part of the equation, coming in at number two and number three reasons. 69 percent of respondents had some concern with unauthorized content sharing in meetings, while 38 percent were “very concerned.” A combined total of 64 percent—33 percent concerned and 31 percent very concerned—had a particular problem with unauthorized participants listening in, and almost as many—63 percent total—had some level of concern about Web conferencing participants downloading content. The problem here is that we're dealing with a very valuable technology that's extremely easy to use. For instance, using Web-based real time communications (WebRTC) as a conferencing tool can be a great way to connect users on nothing more than a Web browser, but with a data channel included for quickly sharing files, it can be somewhat risky. Worse, many common applications require some degree of data sharing; the move to big data tools all but depend on having sufficient data to operate. It's possible to exercise some protective measures here, like keeping unauthorized participants out of conferences, but there will always be some degree of risk. Without that risk, there are too many opportunities lost, and that's a development businesses can ill afford. There’s a fine line between over-sharing and under-sharing, and finding and straddling that line will likely offer the best results. It's not easy, but protecting information and allowing it to be shared as needed offers some incredible benefits.

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  • In the Wake of Widespread Hacker Attacks, Study Reveals Security Concerns Centering on Web Conferencing

    February 25, 2015

    As hackers begin to target attacks for competitive intelligence, 80 percent of IT decision-makers concerned about exposure of sensitive content BRIDGEWATER, N.J. (February 25, 2015) – OmniJoin®, the web conferencing division of Brother International Corporation, today released survey results revealing that firms are concerned with security threats and securing sensitive content during web conferencing. In addition to security, high performance and network capabilities were important factors in IT leaders’ choosing on-premise web conferencing solutions. Forrester Consulting conducted the commissioned study on behalf of Brother in September 2014 and surveyed 150 IT professionals in regulated and non-regulated industries in North America. Other key findings surrounding security risks during web conferences include: Employees practice risky meeting behaviors with crucial company data. Nearly 40 percent of firms have meetings that involve financial data; one-third have meetings where employees share private customer or patient information; and approximately one in five have web meetings that involve trade secrets. Controlling the exposure of sensitive content is a top security concern. Four out of five IT decision-makers consider this important, and 51 percent consider it very important. Security ranks as top reason for firms in choosing on-premises deployments. Security was very important to 74 percent of IT decision-makers in their choice of web conferencing on-premises. Optimizing performance and controlling license costs are the number two and three reasons. According to the study, when asked to judge security threats with web conferencing, 69 percent of IT professionals cited concern with employees sharing unauthorized content in meetings, with 38 percent labeling themselves as “very concerned.” Additionally, 64 percent (33% concerned, 31% very concerned) cited unauthorized participants listening in silently to meetings, and 63 percent (25% concerned, 38 % very concerned) cited unauthorized participants downloading content shared in web conferences as concerns. “As we’ve seen recently, hackers are no longer aiming just at identity and credit card theft, they’re also zeroing in on individual companies, and the competitive intelligence and personal information within their communications,” said Bill Henderson, VP of Marketing at Brother International Corporation. “As nearly every size organization makes web meetings a daily part of their operations, they should look closely at on-premise web conferencing, deployed in their private cloud, to protect not just their data, but also their ideas.” Download full study here. For more information about Brother OmniJoin® web conferencing, please visit www.omnijoin.com. Other Web Services from Brother For decades, small office / home office, small and medium sized businesses, and corporate workgroup customers have depended on Brother for high-quality, value-packed business machines. By launching the Brother Online suite of smart, web-based business services, Brother has now expanded beyond simply offering great hardware products.. OmniJoin™ web conferencing was the first such major service offering, the Brother Online suite has now added a variety of scanning and workflow solutions, which complement and expand the value of Brother™ scanners, printers, and Multi-Function Center® devices. For more information on Brother Online services, visit www.brothercloud.com About Brother Brother International Corporation is one of the premier providers of products for the home, home office and office. The U.S. corporate office in Bridgewater, NJ, was established on April 21, 1954 and currently markets many industrial products, home appliances and business products manufactured by its parent company, Brother Industries, Ltd. of Nagoya, Japan. These products include an award-winning line of Multi-Function Center® machines and printers. Brother also provides the number-one line of facsimile machines in the U.S. and is the leader in electronic labeling, with its full line of P-touch® Electronic Labeling Systems. For more information you can visit the website at www.brother-usa.com. EDITOR’S NOTE: Photography available upon request.

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  • Is Your Web Conferencing Service As Secure As You Think?

    February 25, 2015

    Published by: Search Unified CommunicationsIn general, Web conferencing service security is tight, but experts warn some gaps could be exposed. Find out what safeguards to put in place to keep your data secure. Web conferences can be rife with sensitive material like revenue numbers, client information or product launches. With network hacks and security breaches more widespread, could hackers target Web conferencing next? Not necessarily, according to security experts, but there are caveats to consider. Web conferencing services are "pretty secure," especially since many of them have abandoned Java-based software, said Marcus J. Carey , founder and chief technology officer at vThreat Inc., a cloud-based cyberattack simulator. "I think Web conferencing is more secure than video conferencing," said Carey, drawing a distinction between the two technologies. "But you can shoot yourself in the foot with anything." Some Web conferencing security risks, however, do lurk. For instance, hackers could set up vanity URLs, steal static phone and PIN numbers or simply social engineer an organization. According to Carey, many Web conferencing services now have vanity URLs like www.join.me/YourCompany, where a phisher could set up a presentation, impersonate a company and ask for money. "I think vanity URLs could be exploited," he said. "I see a way for people to masquerade and pretend you're someone else as far as Web conferencing goes." Anyone can sign up for a Web conferencing service and set up a legitimate-looking domain, Carey said. Carey added that companies should monitor any static dial-in credentials for their conference calls. Often, the call-in and PIN numbers don't change. If a person's email is hacked, the hacker could find those numbers, dial them and eavesdrop on calls. Web conferencing a less attractive target Despite some security risks, Web conferencing poses a less significant threat than more common attack targets, said Chris Grayson, a security associate at Bishop Fox, an IT security consulting firm. "The lion's share of communication in modern organizations is through email," Grayson said. "And meetings are commonly followed by meeting minutes shared via email. Attackers will typically prioritize attacking textual communications over targeting Web conferencing systems." But both Carey and Grayson stressed that companies need to keep their Web conferencing software patched and up to date. Grayson added these standard safeguards: Use encrypted protocols, choose mature software that has been developed with an eye toward security and use strong passwords. Multiple layers of passwords and regular risk assessments are helpful precautions, said Courtney Behrens, senior marketing manager for Web solutions and services at electronics provider Brother International Corp. She said other safety measures include understanding how IT can govern cloud-based services and simply having the ability to turn features like recording on and off. Building awareness of how employees use conferencing is key Brother, which offers a cloud-based Web and video conferencing service, recently commissioned Forrester Research to conduct a survey on secure Web conferencing. The study found more than 60% of the organizations surveyed are sharing mission-critical information via Web conferences. More than 40% of the organizations are recording those meetings. Behrens stressed an organization's IT department needs to be aware of how employees are using a Web conferencing system. Both Behrens and Andy Nilssen, senior analyst and partner at Wainhouse Research, emphasized some industries require more security than others depending on the information being shared. Conference recordings, uploaded presentations or other stored information could all be vulnerable if not secured. "A Web conferencing facility [where the servers are stored] would be a very interesting way [for hackers] to get information," Nilssen said. "What's interesting about Web conferencing is there are a lot of touchpoints." Those touchpoints, he said, include user authentication, agenda posting, secure hosting equipment and administrator meeting access. Nilssen said it's critical to select a reputable Web conferencing brand.

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  • Loose Lips Sink Deals - Why Paranoia is Required in Sales

    December 09, 2014

    Published by: Sales GravyHe was vigilant with our sensitive data and I've carried those lessons with me throughout my career. You never know who might be listening in on your conversation at a hotel bar, on a train, or in flight. One misspoken word can easily get back to your competitor and torpedo your deal. That's how Murphy's Law works. In sales, it pays to keep your secrets close and to be vigilant, even a bit paranoid, when it comes to your most sensitive information. Sadly, that was much easier before the digital revolution when everything was in paper format. Today, we face a whole new ball game where information is easier to obtain, hack, and share. Over the last ten years sales meetings, demos, presentations, and proposals have shifted from the meeting room to cloud-based web conferencing. In this environment, it can be difficult to shut the door on hackers and eavesdroppers who are intent on getting your information. (I think we've all had the feeling that someone who was not supposed to be there was listening in on a meeting.) So while web conferencing and digital sharing have made sales professionals more agile, they've also made us more vulnerable. Just imagine the damage a competitor could cause you by getting hold of your pricing prior to their presentation to your prospect! Each day we discuss our most sensitive data through online conferencing: Demos Proposals & Pricing Sales Forecasts & Pipelines Strategic Account Strategy Financial Spreadsheets Contracts & Legal Documentation Intellectual Property Ask yourself this question: What is the worst thing that could happen if this information fell into the wrong hands? Here is the bad news: Hackers are relentless. They will stop at nothing to find a way in and steal your data? Now consider this: Many sales professionals use their own device or applications for online meetings which makes your data even more vulnerable to third parties. Take Action Now: My first sales manager taught me to be vigilant and his lessons continue to apply in the digital age: Manage Need to Know: Don't give your information and dial in numbers to everyone. Only invite the small group of people who "need to know" to your web conferences. Avoid the tendency to mass copy indirect parties for CYA purposes. Change Call-in Numbers Frequently: I am shocked at how many sales managers use the exact same call-in number every week for weekly meetings and salespeople who do the same for online demos and presentations. What happens when a former employee ends up at a competitor? Do you think they keep this information to themselves? Think again. Use a different call-in number and online login for every meeting. Use Secure Web Conferencing: Believe it or not, most of the major providers of web conferencing do not offer secure platforms. This is a major problem, especially in light of the fact that teams are dispersed and the devices they use to access web conferences cannot be controlled. One of the new players in secure web conferencing is OmniJoin. They offer military grade security that keeps hackers and eavesdroppers out. The good news is OmniJoin is offering a free test drive now with no credit card required to try them out. (Full Disclosure: I am a paid spokesperson for OmniJoin but I won't endorse a product I don't believe in. This is an awesome new sales tool and you should give it a try.) Perhaps the most important action you can take is to constantly remind your peers, employees, and managers that loose lips sink deals. Train your team to be both vigilant and a little paranoid when it comes to sensitive sales information. I am sure for some, it might seem like overkill, but if you've just lost a million dollar deal because your competitor knew your strategy, no amount a vigilance can be enough.

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  • Can Telehealth Displace The Therapist's Couch?

    November 18, 2014

    Published by: mHealth News The psychiatrist's couch is being replaced by a video screen. No, people with behavioral issues aren’t flocking to reruns of Frasier. They're finding doctors who can treat them at any time and any place, in the comfort of their own homes – through video conferencing, text messaging, even specialized apps that enable users to get the information they need at a moment of crisis. According to the National Alliance on Mental Illness, 25 percent of the population suffers from some sort of event each year, be it insomnia, stress, anxiety or mood changes, and about 6 percent is living with a serious condition such as depression, bipolar disorder or schizophrenia (that percentage jumps considerably in the U.S. military, among the nation's veterans and in jobs of high stress, like police and fire departments). Just mention Robin Williams, and the seriousness of the issue becomes clear. Recently, American Well and MDLIVE, two of the larger players in the telehealth market, announced expansions of their behavioral health platforms. Another well-known tech company, Brother International, says its videoconferencing arm is seeing a surge in business from mental health professionals. "The big thing about behavioral health is we don't lay hands on patients," says Jennifer Gentile, MM, PsyD, an instructor of psychology at Harvard Medical School, who has been named the head of American Well's new Amwell Therapy Associates. "And it's more difficult for these types of patients to get through barriers" to get healthcare. The reasons for this surge are numerous, and they mirror the healthcare industry as a whole. First, due to a shortage of behavioral health professionals, they're in much demand and have a finite amount of time in their office, so that time spent on face-to-face meetings is limited and quite pricey. Second, people with behavioral issues generally don't want to visit a doctor's office, and would much prefer talking with a doctor in familiar surroundings. They're also in need of immediate help when a healthcare crisis occurs, and can greatly benefit from a real-time link to a caregiver. "Mental health is not always easily accessed; at best it can often be described as cumbersome," Gentile wrote in a recent blog. "The usual way to find a therapist is to look at the back of your insurance card and call the phone number or look online. Once you have a list, you have to narrow down candidates by geographic location, education and training, and then inquire as to whether or not the therapist has room in their schedule to take a new patient." Courtney Behrens, a senior marketing manager at Brother International, said telepsychiatry and telecounseling customers are flocking to the company's OmniJoin web conferencing solution because it fulfills a need for a secure, HIPAA-compliant platform by which doctors can talk to patients in their own homes. In fact, many smaller offices and clinics are using the company's cloud-based solution because it's easy to set up and use "It's hard for a lot of these (doctors) to actually get in front of a patient," she said. "This helps them build out their business and see more patients." Jim Mountain, president of Pittsburgh-based Secure Telehealth, which uses the OmniJoin platform, said in in a testimonial provided by Brother that his organizations has found videoconferencing to be effective. “Telepsychiatry is an effective way to provide access to psychiatric care for individuals living in underserved areas," Mountain said. "It has become one of the most successful of all the telemedicine applications because its practitioners don’t need to touch their patients to treat them." MDLIVE recently acquired Breakthrough Behavioral, a Silicon Valley-based teletherapy provider. Company CEO Randy Parker said the acquisition enables Florida-based MDLIVE to advance its work with the payer and employer markets to offer real-time access to mental health services. And Breakthrough president Julian Cohen added in a prepared statement that the deal creates "an integrated integrated physical and behavioral health platform for patients." The problem is an acute one for the U.S. military, which sees a high number of veterans returning from overseas duty with some version of post-traumatic stress disorder (70 percent of the nation's military population is also younger than 30, an age group with a higher incidence of behavioral issues). The National Center for Telehealth and Technology has been working with the Department of Defense to push psychological care out to more members of the military community through telehealth visits and mHealth apps like PTSD Coach. Apps, in fact, are becoming the tool of choice for helping healthcare providers identify whether people have behavioral issues and also enabling consumers themselves to identify those issues. There are apps that allow users to track moods and learn how to breathe properly, even web programs that can plumb a user's social media channels and identify messages with troubling content (such as Tweets from a user who might be considering suicide). Gentile said news events like Williams' suicide and that of the girlfriend of NBA player Ryan Anderson, focus public attention on mental health issues, which are much more prevalent than most people realize. They also point out that getting help isn't as easy as sitting on a couch in some office and talking to a therapist – mental health crises can occur at any time and place, and need an immediate interaction and support. "People want to get out of their distress now," she said.

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  • Boardroom Events Names Brother OmniJoin ‘Best in Show’ at Midmarket CIO Forum

    October 29, 2014

    Boardroom Events announced today the winners of its Vendor Excellence awards. Presented at the 10th Midmarket CIO Forum, the awards span multiple categories and are voted on by CIOs attending the event. An invitation-only gathering of midmarket IT executives and technology solution providers, the Boardroom Events Midmarket CIO Forum creates relevant, productive connections between technology decision-makers on both sides of the table. Launched in 2009, the Vendor Excellence awards recognize best-in-class offerings from technology vendors across a wide variety of categories. New this year are categories for Best Marketing Strategy, which recognizes an innovative and comprehensive approach to marketing solutions at the Midmarket CIO Forum, and Best in Show, for recognition of overall excellence at the event. "The degree and diversity of innovation and accomplishment in the midmarket technology space is truly impressive, and these award winners represent some of the best solutions available," said Boardroom Events Executive Vice President Hilary Badoian. "We are pleased to see the efforts of these excellent companies recognized by the senior executives who shape industry opinion worldwide." The Midmarket CIO Forum takes place twice annually, with the next events scheduled for April 19-21, 2015, at the Hyatt Regency Grand Cypress, Orlando, FL; and October 18-20, 2015, at the Hyatt Lost Pines in Austin, TX. More information can be found on the Web. About BE Midmarket CIO Forum BE Midmarket CIO Forum is an engaging, informative, and collaborative venue for IT Executives and Solution Providers who are focused on technologies for the midmarket. The Forum is invitation-only, providing tremendous insight about the interests of everyone who attends—and ensuring new connections will be relevant and productive. About Boardroom Events Boardroom Events produces best-in-class business development and networking experiences for leaders in the technology industry. Our team pioneered the concept of hosted boardroom meetings that create productive, engaging, and valuable experiences, and the Forums we produce today are an extension of that original model, refined over years of experience. These Forums attract thought leaders from all aspects of the market: IT executives, solution providers, and industry analysts. For more information, visit us on the Web, or follow us on Twitter, LinkedIn, Vimeo, and Flickr. This year's winners include: Information Builders—Best Midmarket Solution (Software): nominees include AirWatch by VMware, Interneer, and ManageEngine Aerohive Networks—Best Midmarket Solution (Hardware): nominees include Kubisys and NewCloud Networks Mimecast—Best Midmarket Solution (Service): nominees include MaaS360 by IBM, OpenDNS, and OSSCube Scale Computing—Best Emerging Midmarket Solution: nominees include KnowledgeNet, MicroStrategy, and Voxer Insight (Dell, HP Print, EMC, VMware)—Best Midmarket Strategy: nominees include Absolute Software, Brother, and Meridian Group Scale Computing—Best Marketing Strategy: nominees include Halo Business Intelligence, Information Builders, Netreo, and Novell Brother —Best In Show: nominees include Information Builders, Netreo, OutSystems, and Scale Computing

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  • New products of the week

    October 13, 2014

    Published by: Network WorldNetworkWorld's roundup of intriguing new products includes Omnijoin Private Cloud: Product name: OmniJoin Private Cloud Key features: On-premises web conferencing product that automatically controls software updates and upgrades and does not require any special hardware for installation or operation.

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  • Brother Launches OmniJoin® Private Cloud, Secure On-Premise Web Conferencing Solution

    October 09, 2014

    Brother International Corporation, a leader in small and mid-sized business technology, today announced the availability of OmniJoin® Private Cloud, a secure, on-premise web and video conferencing solution that offers all of the benefits of the current OmniJoin® public cloud service, including superior HD video quality and collaboration tools, but within the customers’ own datacenter. “Businesses frequently share sensitive information over web meetings, such as financials, IP and customer information.” said Bill Henderson, Vice President at Brother International Corporation. “When companies desire to hold these sensitive meetings in a more controlled environment, our Private Cloud will provide them the same level of superior functionality as our public cloud service, but with the control over performance, compliance and administration they desire.” OmniJoin® Private Cloud provides enhanced security and allows businesses to adhere to their corporate security and compliance standards by utilizing their own network and security certificates to optimize performance and encrypt communications. The solution also automatically controls software updates and upgrades and does not require any special hardware for installation or operation, making implementation and maintenance painless and easy. OmniJoin® Private Cloud is a great fit for businesses who wish to: Implement a secure conferencing solution without making a large upfront investment in expensive new hardware Helps meet various compliance standards Optimize and control the meeting experience by utilizing their own servers, bandwidth and networks Leverage advanced administration tools to assign multiple administrators, access enterprise level reports and dashboards, implement single sign-on, and provide directory integration A public cloud version of OmniJoin® has been available since June 2012 for businesses that are looking for web meetings with superior HD video and advanced collaboration tools. By now offering two versions of the OmniJoin® service, Brother can provide a variety of web conferencing solutions that are scalable, flexible and affordable for customers. For more information about Brother OmniJoin Private Cloud, please visit www.brothercloud.com. Other Web Services from Brother For decades, small office / home office, small and medium sized businesses, and corporate workgroup customers have depended on Brother for high-quality, value-packed business machines. By launching the Brother Online suite of smart, web-based business services, Brother has now expanded beyond simply offering great hardware products. OmniJoin® web conferencing was the first such major service offering, the Brother Online suite has now added a variety of scanning and workflow solutions, which complement and expand the value of Brother™ scanners, printers, and Multi-Function Center® devices. For more information on Brother Online services, visit www.brothercloud.com About Brother Brother International Corporation is one of the premier providers of products for the home, home office and office. The U.S. corporate office in Bridgewater, NJ, was established on April 21, 1954 and currently markets many industrial products, home appliances and business products manufactured by its parent company, Brother Industries, Ltd. of Nagoya, Japan. These products include an award-winning line of Multi-Function Center® machines and printers. Brother also provides the number-one line of facsimile machines in the U.S. and is the leader in electronic labeling, with its full line of P-touch® Electronic Labeling Systems. For more information you can visit the website at www.brother-usa.com. EDITOR’S NOTE: Photography available upon request.

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  • Secure On-Premise Web Conferencing now Possible with OmniJoin Private Cloud

    October 09, 2014

    Published by: CaaS Community With Web and video conferencing solutions making it to the center page, there is a tussle as companies compete with each other to sell their wares. Brother International Corporation joins the bustle with its OmniJoin Private Cloud, a secure, on-premise conferencing solution that can be implemented without making a large upfront investment in expensive new hardware. OmniJoin® public cloud has been available since June 2012 and it claims to have more than met the needs of businesses that were looking for Web meetings with superior HD video and advanced collaboration tools. However, when businesses have to share sensitive financial or customer information at these meetings, privacy and security are at stake. OmniJoin® Private Cloud provides the controlled environment required. “Our Private Cloud will provide them the same level of superior functionality as our public cloud service, but with the control over performance, compliance and administration they desire," noted Bill Henderson, vice president at Brother International Corporation. For businesses that need to meet various compliance standards and optimize the meeting experience by using their own servers, bandwidth, networks and security certificates, OmniJoin® Private Cloud is a perfect fit. Like its public counterpart, it offers advanced video technology with high quality audio. All Web, VoIP, and video conferencing data is transmitted over encrypted connections with security features. In addition there are extra levels of security for control and compliance if the company chooses to utilize its own servers. In addition to allowing advanced administrator functionality, OmniJoin Private Cloud automatically controls software updates and upgrades. No special hardware is required for installation and operation; hence implementation and maintenance is easy. By now offering two versions of the OmniJoin service, Brother can cater to the needs of a larger section of customers by providing a variety of Web conferencing solutions that are scalable, flexible and affordable for customers.

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  • Top 50 Web Conferencing Blogs of 2014

    October 01, 2014

    Published by: Get VoIP.com The writing is on the wall: web conferencing is here to stay. More and more businesses are choosing to split up their teams remotely and choosing to adapt to the way mobile technology is shifting how we all communicate. There's a lot to consider when determining which web conferencing solution works best for your company, but luckily, there are plenty of resources available online that can point you in the right direction. Here are 50 blogs (listed alphabetically) that can shed some better light on what a foray into the world of web conferencing would look like. Brother does more than web conferencing, but their blog definitely dives into relevant industry news when it's necessary. There's a lot of content here, and much worth checking out.

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  • Five Reasons to Use the Private Cloud for Collaboration Apps

    September 16, 2014

    Published by: E WeekBusinesses, large and small, are continuing to place their operations and productivity tools in the cloud. Many see the cloud as an opportunity to cut costs associated with hosting their own servers and a way to mobilize corporate information. Those who have taken this approach often find that leveraging the cloud for certain crucial needs can increase business efficiency, thus improving resource allocation. However, placing faith in a public cloud isn't always the right answer for certain business requirements, and today, we are seeing more solutions being offered up in both public and private cloud deployment models. This opens up the argument whether businesses should opt for the private cloud model or continue placing faith in the public cloud. This eWEEK slide show, based on insight from Patrick Charron, assistant product manager at Brother International, looks at several reasons organizations should consider using a private cloud service for business needs, from storing sensitive information to securing communication to meeting compliance requirements.

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  • OmniJoin web and video conferencing- overview

    August 15, 2014

    OmniJoin® web and video conferencing provides the meeting experience that businesses truly need — boardroom-quality, multi-party video, combined with smoothly synched audio. Meet online to see your colleagues clearly, share and mark-up files, and play video files virtually instantly, all with surprisingly simple desktop

    Click here to watch the video

  • OmniJoin from Brother Sponsoring Cloud Expo East in NYC

    June 06, 2014

    Web conferencing in a public cloud has the same risks as any other cloud service. If you have ever had concerns over the types of data being shared in your employees’ web conferences, such as IP, financials or customer data, then it’s time to look at web conferencing in a private cloud.

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  • Building the Future Connected Office

    April 14, 2014

    Published by: Fierce CIO While Bring Your Own Device may have started out as a simple request to bring personal devices into the workplace, over the past few years it has grown exponentially. From mobile devices to personal applications, web services and social networks, employees now have expectations of how technology should help them with daily tasks. These employees are now looking to utilize these technologies in the workplace for quick and easy ways to collaborate, connect and be more productive. Moreover, with the growth of the Internet of Things, this always-connected frame of mind will continue to expand to more and more devices. These 'things' may include home appliances, automobiles and other emerging devices. A recent report from Gartner predicts that the IoT--which excludes PCs, tablets and smartphones--will grow to 26 billion units by 2020. As we look to build the connected office of the future, video chat and audio streaming will be a standard way to meet with colleagues down the hall or in another office. All business documents and files will be stored in the cloud for easy access, editing and sharing. Social commenting and reviews will allow for more complete collaboration across the company. Applications will be accessible from any device, regardless of the screen size or layout, through the use of response design. And business documents will be able to be printed to any printer from any device, anywhere in the world. It's a lot to handle--so in order to prepare for this influx of connected things, IT managers must prepare the enterprise infrastructure, and develop proper policies and procedures to allow for an open and collaborative environment. Preparing the infrastructure One of the hardest parts of building the connected office is connecting all of the devices and accounts. Currently, there are large amounts of data being shared across the enterprise, and this is only going to continue to grow in the near future. As such, the connected office will likely leverage cloud technologies to help manage the large amounts of data being passed between locations and devices while avoiding large upfront costs associated with facilitating these solutions in house. Businesses will also need to rely on cloud partners and vendors to keep connected devices secure. Developing stringent service level agreements that also meet any compliance and regulatory standards will be key. Data encryption and application-level security will also be necessary. Organizations can no longer rely on passwords only to protect sensitive information. Encrypting data at rest, but most importantly in motion, will be essential with the number of devices accessing the information. IT managers should also begin to focus on the accessibility of all things in the office--devices, printers, applications, documents, etc. This includes ensuring standardization of applications across the enterprise. Today's app culture has led to the term BYOA--Bring Your Own Application (not to be confused with Bring Your Own Access). This is due in part to the fact that most business apps do not offer the simple user interface that today's employees prefer. Employees use apps in an ad hoc manner, finding whatever application that will help them get their work done. Eventually, however, the line will blur and there will no longer be a difference between consumer and business apps; there will just be productivity apps. There are already rumors that Google's next Android release will focus heavily on enterprise apps and data encryption. Regardless of the type of application, it will be important for businesses to select a standard set of applications, putting control of the data and security back in the businesses' hands. Even with a connected office, standard workflows will largely remain the same. These workflows will just become digitized in the cloud and through applications, allowing for greater flexibility and accessibility by employees regardless of where they are located. Creating opportunities While there will be plenty of future revenue opportunities for device manufacturers and application developers, the services partners who will help train employees and provide ongoing support will also have much to gain through these advances. Gartner notes that IoT product and service suppliers will generate incremental revenue of around $309 billion, mostly in services, in 2020. These services companies, or vendors with service arms, should start preparing now for this always connected future. As more devices become enabled with Internet connectivity, the demand for network operator services will increase. Enabling additional devices will create an opportunity to expand applications with the potential to address even further needs for both consumer and business users. And as previously stated, the need to support and maintain these services will be essential for the long term success of such ground breaking technologies. It's clear that the future office will provide a multitude of opportunities for employees to better connect, collaborate and produce across offices and across the globe. It's just a matter of how long until we get there. About the author: Patrick Charron is assistant product manager, solutions, at Brother International. He works with the sales and marketing teams to develop documentation and campaigns for the company's suite of cloud products.

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  • Brother Sponsoring the [BE] Midmarket CIO Forum / Spring 2014

    April 06, 2014

    Brother will be presenting OmniJoin® at the [BE] Midmarket CIO Forum, an engaging, informative, and social venue for IT Executives and Solution Providers who are focused on technologies for the midmarket.

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  • OmniJoin® from Brother Used in Japanese Space Communication

    February 21, 2014

    Brother’s OmniJoin® Web Conferencing Service Broadcasted the Communication Between JAXA Astronaut Koichi Wakata and Young Astronauts Club

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  • 10 Great Ways To Mix The Cloud Into Your HR Technology Arsenal

    December 22, 2013

    Published by: GetVoIP.com"Cloud communications is revolutionizing business interactions in some big ways. While this can positively affect your infrastructure in a number of places, none may be more notable than with your Human Resources (HR) department."

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  • Document Management for Small Business

    December 13, 2013

    Published by: Small Business Computing Document Management for Small Business By Pam Baker | Posted December 13, 2013 A document management system (DMS) can refer to any technologies needed to do any or all of these parts. Therefore, you must be careful in comparing and selecting products because the "document management solution" label doesn't tell you everything you need to know. How to Prepare for Document Management The first step in document management is to decide which documents you need to manage. And, no, that doesn't mean you should start by scanning all that paper bulging from your file cabinets or stacked to the ceiling of your storage container. Instead, proceed in manageable and less overwhelming chunks. "Managing pools of documents that are categorized by the functional area of the business is a great use," says Joe Bachana, president of NYC-based DPCI, a content technologies solutions provider. "Also managing the version control of certain 'living' documents is a terrific use. Scanning records is helpful but sometimes onerous for administrative staff, so have a good business reason for doing so." In other words, pick a category of documents that is most critical to your company, and start digitizing those. If they're already in digital form, look for ways to make them more manageable and useful. Also, remember that not all of your documents are on paper. Email is another source of documents, and so are files that you store in the cloud-based services such as Dropbox, Salesforce, or Office 365. Once you know which documents you want to manage—and where all the documents reside—choosing a document management solution to handle it all becomes infinitely easier. What to Look For In a Document Management System Jeffrey Segarra, senior director of imaging product management at Nuance Communications, offered this checklist to help determine what you need from a document management system. Consider these 10 questions before you buy: Do you need mobile or cloud access to these documents? Consider your level of hardware/software expertise—do you have in-house capability or do you need a trusted IT vendor to handle it all? Do you want to spend money upfront for a total solution or would you prefer to pay over time? Do you need desktop tools such as scanning, PDF editing or publishing (PDF/A)? Do you have security protocols that you must follow—HIPAA, for example? Is full text search important or is simple folder or file browsing acceptable? Do you need to connect to a database, customer relations management (CRM), or other sources for data look-up? Do you need a completely internal system for employees only or do customers and/or suppliers need to participate too? Is collaboration (real time document sharing, collective editing, change tracking and management) an important component to the system? Do you require industry-specific capabilities—manufacturing, legal, healthcare, or insurance, for examples? Many specialty DMS system target specific industries. "As you answer your DMS strategy questions, categorize your requirements into 'must have,' 'nice to have' and 'unnecessary,'" said Segarra. "Assess features that fit into the 'nice to have' category to determine whether the offering can demonstrate clear time savings and/or productivity gains to the business. That will move those items into the 'must have' category." But there are a few more considerations worthy of adding to your checklist. "Several other features are also crucial when choosing a cloud document management solution," says Aaron Weiss, director of Marketing for the HP LaserJet and Enterprise Solutions Business. "Solutions should offer encrypted data transfer, encrypted data at rest, and password protection. These features will help SMBs keep documents stored securely." Weiss went on to say list more features that small business may want to consider, especially if they're looking to cloud-based systems. "Some cloud document management solutions offer optical character recognition optical character recognition (OCR) technology, document indexing, search engine capabilities and full audit trail, which allows employees and SMB owners to see who's accessed and modified a document from creation to deletion."

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  • Road Warrior Fatigue: Just Say No to Unnecessary Travel

    November 14, 2013

    Published by: Wired In a time where companies are reducing headcount and increasing responsibilities to help save money, SMBs can no longer afford the extra costs associated with unnecessary travel. While some meetings are more beneficial with in-person communication, those that aren’t can be hosted via collaborative solutions, like a web conferencing service, helping to save time and money. In fact, a recent survey by Brother International found 50% of SMBs spend money on business travel that they believe could be conducted virtually via web conference. This infographic, including findings from the Brother survey, further highlights how some companies may be wasting money on unnecessary travel to meetings that could easily be hosted digitally.

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  • Brother™ Launches OmniJoin® App for iOS Devices

    November 12, 2013

    OmniJoin® iOS Application Enhances Collaboration for Mobile Users, Allowing Virtually Anytime, Anywhere Access to a Fantastic Web Conferencing Experience

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  • 25 Great Video Collaboration Tools for Business

    October 23, 2013

    Published by: Get VoIPVideo Collaboration tools can be integral to a business as they can provide greater personability, flexibility, and cohesion among multiple parties. Though many tools and solutions bear similar functionality, there are still a number of important differences present.As a web and video conferencing solution, OmniJoin® combines HD quality, multi-party video with seamlessly synced audio. There are three plans (Basic, Pro, & Enterprise), which include different features—i.e. attendees range from 30-50, video attendees range 12-20, etc. Offers document sharing, desktop sharing, whiteboard, application sharing, direct file transfer, and more.

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  • 7 Steps Toward Better Small Business Security

    October 02, 2013

    Published by: Business News DailyBig corporations generate a lot of news when their security is breached, but cyberattacks can — and do — happen against small and medium businesses (SMBs).Symantec's 2013 Internet Security Threat Report found that 31 percent of all targeted attacks in the previous year were aimed at businesses with fewer than 250 employees. The typical cost for a data breach is approximately $200 per record compromised. Because of this, 60 percent of SMBs hit by a breach have closed their doors for good within six months.

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  • Brother Survey Reveals SMBs Cloud Help Save Thousands on Travel for Unnecessary Business Trips

    October 01, 2013

    Even with the well documented benefits of cloud-based collaboration services, few small and medium sized businesses are actually investing in the technology

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  • Brother Announces OmniJoin® Intelligent Video to Optimize Web Conferencing Experience

    August 20, 2013

    "OmniJoin® Intelligent Video uses dynamic HD technology to guarantee a seamless web conference across virtually any setting"

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  • Brother Unveils OmniJoin® Web Conferencing in a Box

    July 01, 2013

    “Brother has launched an online meeting and video conferencing kit for small business owners who don't have the time, IT resources or the inclination, frankly, to piece together a solution on their own.”

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  • Brother Announces ‘Web Conferencing in a Box’, Helping Businesses Easily Host Meetings, Collaborate and Communicate

    June 25, 2013

    “OmniJoin® Web Conferencing in a Box Combines High Quality Brother Hardware and Services at an Affordable Price”

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  • 10 Great Technologies to Secretly Install on Mom’s PC

    May 09, 2013

    Published by: PC World“Say "1080p webcam with dual microphone," and you can count on Mom's eyes glazing over.”

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  • Webcams That Mean Business

    May 09, 2013

    Published by: PC WorldWhether you use Google Chat, Skype or a web-conferencing app with more sophisticated collaboration features, chances are you’ve added video to your online meeting toolbox. Integrated webcams are de rigeur on laptops, but their quality can be sub-par for business communications. The the Brother NW-1000 Webcam and the Logitech BCC950 ConferenceCam both cost more than a garden-variety webcam, but they’re not outrageously expensive. And both deliver features that can help business conferees really see what’s going on at the other end of the line. Brother NW-1000 Brother says its high-def (1080p) webcam, the NW-1000, is optimized to work with Brother’s own OmniJoin conferencing and collaboration service. What that really means is that OmniJoin supports all the camera’s features and that the camera is easy to use with the service. You don’t need one to use the other, so the NW-1000 is equally as useful for people who have no intention of using OmniJoin. Brother's NW-1000 webcam only resembles a consumer product. It delivers much higher resolution and is a natural fit for Brother's OmniJoin® cloud-based video-conferencing service. The $99 NW-1000 has a stand for sitting on a table or desk top, but the stand can also fold to clip to the top of a desktop or notebook display. It’s physically wider (but at 3.9- by 1.8- by 2.6 inches, no taller or thicker) than most desktop webcams, and it weighs less than four ounces. The camera draws power over a USB 2.0 cable, and is well suited for travelers. It works with Windows XP or later, or Mac OSX 10.5 to 10.8. The NW-1000 delivers very smooth high-def (optical resolution of 1920 by 1080 pixels), and it’s capable of capturing and encoding video to either h.264 or MJPG (Motion JPEG) formats at a full 30 frames per second. Its 71-degree diagonal field of vision is wide enough to allow a couple of people into its wide-aspect-ratio frame. In my tests, the NW-1000 did a good job of adjusting for ambient lighting and delivering good depth of field. People at the other end of Skype calls reported that videos looked sharp and crisp. Brother's VT-1000 speaker phone is the perfect companion to its NW-1000 webcam if you're looking for better voice support. Its built-in speaker was nothing to write home about, but Brother recommends using its portable USB speakerphone, the $99 VT-1000, which can be used either for VoIP calls or as an accessory to one or more smartphones. Like Brother’s webcam, the VT-1000 is also optimized for Brother’s OmniJoin® service but can be used standalone, too. Whether or not you use it with the OmniJoin® service, the NW-1000 is a competitively priced, capable webcam for people who want better video quality than what they can get from a garden-variety webcam.

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  • 3 Ways to Safely Collaborate In The Cloud

    May 06, 2013

    Miguel Leiva-Gomez Published by: Small Biz TechnologyThe cloud, much like the rest of the Internet, is a lot like the Wild West. Anything goes, and the world can be very cruel. Considering that the Internet is still young (and the cloud even younger), it’s impressive how 90 percent of businesses report that they’ve been hacked. That means that it’s probably happened to you. And if you’re one of the lucky few who haven’t been hacked, there’s no reason to feel like you’ve got it all figured out. Sooner or later, overconfidence has a price. Now that we got that out of the way, let’s talk about employees. They use several cloud services on a regular basis: DropBox, Google Drive, and Gmail, to name a few. At a given point, some of them might put sensitive data into the service provider’s servers to share them at a later point with other employees. Since the information is no longer in the hands of the business it belongs to, all bets are off. There is a significant risk to this kind of behavior that could lead to embarrassing consequences. All in all, you need collaboration in order to function. How can your employees collaborate without compromising your infrastructure? Brother, a well-known printer maker that recently decided to get into other venues of technology, has some advice that we could all follow: Choose a document sharing solution and stick to it. Tell employees to use that if they need to share any internal documents. I’d recommend using a zero-knowledge backup solution for this. Enforce a policy whereby employees are not allowed to access your business infrastructure and data pertaining to the business from a public unsecured network. Coffee houses and restaurants have unsecured Wi-Fi, which allows others to sniff traffic that goes through the router. Using collaboration and conferencing technology that works only when connected to a secure (WEP/WPA/WPA2) network will help stop this issue. Require that all confidential information stored inside and outside the company be locked by a password. This makes sure that people can’t have access to the data even if they manage to get their hands on it. There’s no reason you shouldn’t harness the power of collaboration, but you should always do it safely. There’s a certain etiquette that your employees (and you) will have to get used to, but it’s well worth it considering the risks if you choose to do otherwise!

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  • Yahoo Misses an Opportunity by Banning Telecommuting

    March 21, 2013

    “Teleworkers should have video web conferencing technology readily available for meetings to ensure nothing gets lost in translation.”

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  • Collaborating and Videoconferencing Over the Cloud with OmniJoin®

    December 03, 2012

    Published by: IT World December 03, 2012, 3:31 PM — The scoop: OmniJoin® Web and videoconferencing, by Brother, starting at $50 per month. What is it? The OmniJoin® service is a collaboration and Web conferencing platform that provides high-quality videoconferencing features for attendees. At the basic level, up to 30 attendees can join a meeting, with up to 12 video windows to provide face-to-face interaction. The OmniJoin Pro service offers up to 50 attendees and up to 20 video windows during a meeting, and an enterprise version is also available with customized settings for licenses, attendees and video participants. MORE REVIEWS: Web-based conferencing comes of age As with other Web conferencing services (think GoToMeeting, LiveMeeting or WebEx), OmniJoin® meeting hosts can share a PowerPoint presentation, an application, a whiteboard, their desktop, hold a chat with attendees and share files. Control of a meeting can be exchanged from hosts to any attendee, providing for remote collaboration (for example, working together on a spreadsheet or other application). Hosts can set up meetings in advance via their OmniJoin® client application, or through the OmniJoin® website, or conduct ad hoc meetings with other contacts in an instant messaging-like fashion. Meetings can be recorded for attendees that miss a session, with video (MP4 format) being stored locally on hosts' computers (an upcoming version will record and store video through the cloud). For audio, customers can use multipoint, full-duplex VoIP via the service, or use a traditional telephone audioconference option. While the video can be handled by any standard webcam found on attendees' computers (or external USB webcams), Brother also makes its own hardware -- the company's NW-1000 HD Videocam ($100) provides full 1080p or 720p video, a built-in stereo microphone and plug-and-play connectivity via USB 2.0 port. The company also makes a Compact Speakerphone (model VT-1000, $100), which enables mobile users to convert their smartphones into higher-quality speakerphones. The hardware isn't required to use with OmniJoin®, but both devices fully support the service.

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  • Brother to Support iOS Devices on Cloud-Based Web Conferencing Service

    November 19, 2012

    "We think the video conferencing enterprise market is a bit crowded, so we are targeting SMBs."

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  • Brother Introduces New Webcam and Speakerphone Products to Help Enhance OmniJoin Web Conferencing

    October 25, 2012

    New Products, Combined With OmniJoin® Web Conferencing Service, Provide Affordable, Boardroom-Quality Videoconferencing Experience

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  • OmniJoin Technology Brings Boardroom-Quality Web and Video Conferencing to Desktops

    June 04, 2012

    BRIDGEWATER, N.J. Brother International Corporation, a leader in small business technology, today announced the launch of its OmniJoin® web and video conferencing service. The new cloud-based system offers businesses of all sizes a high-quality online meeting experience, with robust, cutting-edge features. OmniJoin® innovative technologies provide leading-edge video image (up to HD) and audio quality, along with an intuitive interface, to help businesses get together quickly, have enhanced collaboration and potentially save travel time and expense. “Until now, experiences with web and video conferencing have often been disappointing and frustrating,” says Bill Henderson, Vice President of Brother International Corporation. “Due to inconsistent video quality and poorly synched audio, online meetings have not always been acceptable substitutes for in-person meetings. The new OmniJoin® service from Brother changes all that. It offers crystal-clear video quality and seamlessly-synched audio, along with fantastic collaboration tools. Finally, businesses can enjoy productive online meetings that virtually feel like being face-to-face.” In OmniJoin® meetings, teams can interact with, and edit, documents in real time, and can then save the marked-up files for future reference. Secure video meeting recording lets hosts concentrate on the discussions, knowing they can replay the meeting again later. The OmniJoin® service also offers users a secure, encrypted connection and free customer support for the life of their licenses, providing them with peace of mind.“Despite its advanced features, OmniJoin® web conferencing is surprisingly simple to use,” says Henderson. “We designed its user controls – like on all Brother products – to be clear and intuitive. This ease of use, combined with free customer support for the life of your license, makes our OmniJoin® service a smart, worry-free choice for any business.” OmniJoin® Online Meetings web conferencing is available in a variety of plans. The standard, single-host version starts at $49 per month, and allows up to 30 meeting attendees, of which up to 12 can be “video attendees”, with live faces shown. OmniJoin® Pro starts at $79 per month, and supports more total attendees and video attendees, perfect for bigger workgroups and departments. Both versions are available in cost-effective annual licenses, which provide twelve months of service for the price of ten*. Brother also offers customizable OmniJoin® Enterprise packages for larger organizations, which offer more flexibility and cost savings, and include toll-free audio plan minutes and a priority support hotline. For more information, and to start a free trial, visit http://www.omnijoin.com/. Other Web Services from Brother For decades, SOHO, SMB, and corporate workgroup customers have depended on Brother for high-quality, value-packed business machines. Brother is now expanding beyond simply offering great hardware products, by launching the Brother Online suite of smart, web-based business services and solutions. Though OmniJoin® web conferencing is the first such major service offering, the Brother Online suite will soon add a variety of scanning and workflow solutions, which will complement and expand the value of Brother™ scanners, printers, and Multi-Function Center® devices. For more information on Brother Online services, visit www.brothercloud.com. *Telephone conferencing minutes may be additional. Please see www.omnijoin.com for details. All specifications and pricing subject to change without notice. About Brother Brother International Corporation is one of the premier providers of products for the home, home office and office. The U.S. corporate office in Bridgewater, N. J., was established on April 21, 1954 and currently markets many industrial products, home appliances and business products manufactured by its parent company, Brother Industries, Ltd. of Nagoya, Japan. These products include an award-winning line of Multi-Function Center® machines and printers. Brother also provides the number-one line of facsimile machines in the U.S. and is the leader in electronic labeling, with its full line of P-touch® Electronic Labeling Systems. For more information you can visit the website at www.brother.com. EDITOR’S NOTE: Photography available upon request. Working with you for a better environment At Brother, our green initiative is simple. We strive to take responsibility, act respectfully and try to make a positive difference, to help build a society where sustainable development can be achieved. We call this approach Brother Earth. www.brotherearth.com

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  • Brother Completes Acquisition of Nefsis Corporation

    May 30, 2012

    BROTHER COMPLETES ACQUISITION OF NEFSIS CORPORATION BRIDGEWATER, NJ – December 1st, 2011 – The Brother group of companies, a leading manufacturer and distributor of high-quality printing devices for home, office and commercial environments, announced today that it has acquired Nefsis Corporation. Founded in 1998, and based in San Diego, California, Nefsis Corporation is an innovator in web-based remote collaboration and conferencing software. The company, operating under the Nefsis, ePop and WiredRed brands, has developed a range of solutions for messaging and collaboration that are used by customers around the world. As part of the Brother Group, Nefsis will remain in San Diego and continue development of cloud-based communications solutions. “We are very excited to bring the creativity and technology of Nefsis to the Brother Group,” said Tadashi Ishiguro, President of Brother International Corporation, USA. “Nefsis remote collaboration solutions have a loyal following, due to their industry-leading features, quality, and performance. The Nefsis technology and team will complement Brother and expand the ways in which Brother supports small and medium-sized businesses.”

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