Troubleshooting General

I cannot install OmniJoin, what should I do?

Check the following.

1. Check the system requirements. If you don't meet the system requirements, OmniJoin may not work well. For more information, visit our System Requirements page.
2. Verify you have sufficient installation rights (e.g., Power User or Administrator). Note OmniJoin dynamically downloads software components as needed. Under some operating system and network security settings, OmniJoin may download certain components for each conference (instead of only once, which is typical). In rare cases, mostly corporate environments, even dynamic components are blocked. Contact your system administrator for assistance.

I cannot get into the online conference room, what should I do?

Check the following.

1. Check if your computer is connected to the Internet.
2. Verify you are using the correct Account name and password (host only).
3. If the host locked the conference room, you cannot join the meeting until the conference room is unlocked. Please confirm the conference room is unlocked with the host.
4. Be sure to allow access to OmniJoin when Windows® firewall prompts you to block that application. If you have chosen to block the application, you need to change the settings. For more information, click How to change Windows® Firewall settings.
5. If you have a personal firewall, be sure to allow OmniJoin to access the Internet (ports 443 and 80).
6. OmniJoin may be restricted by a security policy on your network. Contact your network administrator about Firewall, NAT or routers settings.
7. A system error may have occurred. Restart OmniJoin.
8. Restart your computer.

Every time I join the meeting via web browser, I am asked to install a plug in. Do I have to install this every time?

No, you should click right into an online meeting the second and any subsequent time you click on an OmniJoin conference room URL. However, depending on your browser (e.g., Chrome™) your security settings and other factors, you may be prompted to download software components.
Check the following:

1. Check the system requirements. If you don't meet the system requirements, OmniJoin may not work well. For more information, visit our Systems Requirements page.
2. Verify you have sufficient installation rights (e.g., Power User or Administrator). Note OmniJoin dynamically downloads software components as needed. Under some operating system and network security settings, OmniJoin may download certain components for each conference (instead of only once, which is typical). In rare cases, mostly corporate environments, even dynamic components are blocked. Contact your system administrator for assistance.

I cannot use a Share feature, what should I do?

Check the following:

1. To use sharing features, you need the privilege to do so. Confirm you were given the appropriate sharing privilege by the meeting host. If you do not have sharing privileges, the Share buttons will be grayed out; you can also check by right-clicking on your name on the Host/Presenter/Participant list.
2. Check the system requirements. If you don't meet the system requirements, OmniJoin may not work well. For more information, please click System Requirements.
3. Confirm that your computer is connected to the internet.
4. Check your network connection rating. There may not be enough bandwidth to support your sharing activity. For more information, click Can I check my Internet connection rating? and Can I check how much bandwidth I am using?.

NOTE: Your connection rating is more important; OmniJoin may not be using much bandwidth because it is not available!
5. A system error may have occurred. Restart OmniJoin.

I cannot share any animation effects while sharing a PowerPoint® presentation. Why not?

Advanced PowerPoint® animation effects are not supported at this time. In addition, third-party animation effects via object linking and embedding (OLE) are not supported.

I cannot use the "share whiteboard" feature. What should I do?

To use the whiteboard, you must be a Host or a Presenter. The meeting room owner is automatically a Host, they can "promote" anyone on the participant list to Host or Presenter. To do so, right-click on any user, scroll down to the Manage section, select Make and then select Host or Presenter. All the sharing features, including whiteboarding, are now enabled for that user.

I cannot use the "Remote File Access" feature. What should I do?

To use the Remote File Access feature, a Host must grant you the "privilege" to do so. To verify you have the privilege, right-click on your name in the participant list, select Privileges, and verify that Remote File Access is enabled.

My computer is very slow while running OmniJoin. What can I do?

Check the following:

1. Close other applications.
2. Check the system requirements. If you don't meet the systems requirements, OmniJoin conferencing may not work well. For more information, click What are the system requirements?
3. If the number of video images, video resolution, or live sharing display is large and changing frequently, there may be insufficient resources (processor power or bandwidth). Check your 5-bar Processor and Connection Ratings in the lower-right hand corner. Mouse over the rating displays for more detail. If needed, reduce video displays, video resolution, or size of live sharing area.
4. Disable echo canceller or noise reduction software, if you selected these options.

I cannot open and share a file while in an OmniJoin meeting room.

You can share any file that you can access. Please verify that you have sufficient access rights to the file.

The version number of OmniJoin Live Contact List and the version number of OmniJoin conferencing are different.

To check for updates click the Help menu, and then click the Check for Updates button.