OmniJoin™ Video Conferencing FAQs

What is OmniJoin™?

OmniJoin™ is the next generation web and multiparty video conferencing software and online service for business.

What can I do with OmniJoin™?

With OmniJoin™, you can hold online meetings with multiple people anytime, anywhere. You'll get the highest quality, multiparty video possible and a full suite of advanced collaboration tools – PowerPoint® sharing, desktop sharing, whiteboards, text chat, media file sharing and more. OmniJoin™ provides the web conferencing experience that businesses truly need.

Do I need an OmniJoin™ account to join a meeting?

No, only the person hosting the meeting needs to have a licensed OmniJoin™ account. The simplest way for participants to join a meeting is by clicking the link from the meeting invitation (the conference room URL).

What is the total number of people I can have in one meeting session?

The maximum meeting room capacity depends on the type of OmniJoin subscription plan. Subscribers with OmniJoin™ Basic accounts can have up to 30 people (with a max of 12 video feeds) including the host, while subscribers with OmniJoin™ Pro accounts can have as many as 50 people (with a max of 20 video feeds) including the host. For more information, please refer to our plan comparison page: Compare Plans.

What can I do if I forgot my password?

If you cannot remember your password, simply visit our Forgot Password page to perform a password reset.

Can one account be used by multiple people?

No, each OmniJoin™ licensed account is issued to an individual user and is associated with the e-mail address provided by that user. For more information, please review our Terms Of Service page.

What can I do if I forgot the e-mail address associated with my OmniJoin™ account?

If you are part of an OmniJoin™ Enterprise account, please contact your OmniJoin™ account administrator. For all other users, please visit our Forgot Password. page, perform a password reset (using each of the email addresses that may have been associated with your account) and check all available e-mail account inboxes for a password reset notification.

Do you offer license packs, volume discounts, or annual pre-pay discounts?

Yes, we offer customized solutions to help meet your business needs. For more information, please visit our price comparison page Compare Plans or Contact Sales

Can I change my registered email address?

Unfortunately, no. You cannot change your registered email address on your current account. If you wish to change your registered email address, you or your group administrator must deactivate your old account, and then create a new account using your new email address.

How do I upgrade from the Free Trial to the Subscription version?

You can upgrade to the subscription version in a variety of ways. You can log in to your Free Trial account and your MyAccount page will prominently display an Upgrade Subscription link in the upper right-hand corner. Click on that link. You can also click on the Buy Now buttons on the OmniJoin™ website or on the link in the Trial follow-up email.

What are the minimum systems requirements?

OmniJoin™ requires a computer, broadband Internet access, and a Web browser. For details, please visit our System Requirements page.

Can I run OmniJoin™ on Mac® OS X?

Yes, OmniJoin™ is compatible with Mac® OS X v10.6 or later.

Does OmniJoin™ work on my Smartphone?

No, not at this time.

What software do I need to use OmniJoin™?

OmniJoin™ has no software pre-requisites except a Web browser and operating system. For details, please visit our Systems Requirements page. OmniJoin™ automatically downloads the software components it uses.

What hardware do I need to use OmniJoin™?

You need a computer and an Internet connection. For audio and video participation, you need a telephone or VoIP headset, webcam, or other audio/video peripheral. Please visit our Systems Requirements page and Compatible Equipment pages for details.

Does OmniJoin™ support multiple monitors?

Yes, OmniJoin™ supports as many monitors as your computer has available. That way you can share on one monitor while watching video on another. This is especially useful for dual-monitor workstations, and in conference rooms, boardrooms, and training facilities.

What webcams and video cameras are supported?

OmniJoin™ works with all Brother brand audio and video peripherals. OmniJoin™ is also broadly compatible with third-party USB 2.0 and 3.0 webcams, and many PCI video adapter cards and conference room pan-tilt-zoom cameras. This includes HD devices. For details, please visit our Compatible Equipment page and our more detailed Compatible Equipment list (PDF).

What headset and audio devices does OmniJoin™ support?

OmniJoin™ supports virtually any audio device compatible with your operating system, including headsets, microphones, speakers, speakerphones, and echo cancelling conference room equipment. For details, please visit our Compatible Equipment page.

Does OmniJoin™ support Windows Vista 64-bit?

Yes, OmniJoin™ is compatible with the 64-bit edition of Windows Vista® and Windows® 7.

OmniJoin™ is also compatible with Windows Vista® and Windows® 7 transparency and glass effects. OmniJoin™ fully supports the Aero interface. You can even share Aero applications.

Can I use OmniJoin™ from overseas?

Yes, you can use OmniJoin™ anywhere an Internet connection is available. For more information, please visit our System Requirements page.

Is OmniJoin™ available in languages other than English?

Yes. In addition to English, OmniJoin is available in French and Spanish. By default, OmniJoin™ automatically selects the Language, Date and Time preference settings of the user's operating system. We will support additional language settings in the future, please Contact Us for details.

How does OmniJoin™ produce such a high quality, multipoint video and live sharing experience?

OmniJoin™ is a true cloud computing, parallel processing, and dynamic scalable video application. It was designed to automatically adjust video bandwidth consumption, while leveraging all the relevant capabilities of your computer, including all cores and multimedia processor extensions. As computers become more powerful, OmniJoin™ is always prepared to offer a better experience based on the available technology.

Can I use OmniJoin™ if I don't have a camera?

Yes. Cameras are optional. You can still join a meeting, see other participants' video, and use all the multiparty audio, web conferencing and collaboration features the meeting host will allow. However, participants will not be able to view you during the meeting.

Can I video conference between the conference room and the desktop?

Yes. OmniJoin™ can work with high quality capture cards, High Definition cameras and LCD/Plasma screens in the conference room, and these can seamlessly interact with users at the desktop. Participants can share and annotate PowerPoint presentations, conduct instant online meetings, and enjoy high quality VoIP, all in the best video conferencing service available.

Does OmniJoin™ support high definition (HD) resolution?

Yes, OmniJoin™ supports 720p and 1080p resolutions at up to 30 frames per second. The maximum resolution depends on your licensing plan, video peripheral equipment, and your computer environment (adequate bandwidth and processor power). For more information, please visit our Compatible Equipment page.

What video resolutions does OmniJoin™ support?

OmniJoin™ will support any resolution up to the limits of your video peripheral hardware and available system resources. In general, USB 2.0 webcams can support up to 720p sustained; USB 3.0 SuperSpeed webcams and camera/video capture card combinations can support up to 1080p resolution. Please keep in mind that video transmission using these higher rates also requires adequate bandwidth and sufficient system processing power.

What video codec does OmniJoin™ use?

OmniJoin™ uses MPEG4 for video encoding and decoding, with an option for customers to select H.264. The default MPEG4 codec meets or exceeds H.261, H.263, and H.264 standards with respect to video resolution, color depth, and frame rate. Note that H.261, H.263, and H.264 are the video components of the H.323 specification. The default MPEG4 codec uses less bandwidth.

It should be noted that with OmniJoin™, video quality is a function of the video input peripheral and available bandwidth. You can get business-grade video conferencing quality with ordinary webcams and existing Internet connections; and boardroom quality video with HD peripherals and T3/DS3 (megabits/seconds) bandwidth.

Does OmniJoin™ work with H.323 and SIP solutions? Polycom? Tandberg?

OmniJoin™ does not support H.323 and SIP protocols directly. However, you can still utilize all of your existing video conferencing equipment with OmniJoin™. See details below, and contact us for the most up-to-date information on direct H.323 and SIP interoperability.

Most H.323 and SIP hardware based solutions support some form of presentation, data or content sharing by capturing the display of a nearby PC in a video conference. To conference attendees, the PC display appears just like another video input. Simply use OmniJoin™ on the boardroom PC that would normally be used for data sharing (Internet connection required); this allows any OmniJoin™ user in the conference to share presentations, media and live video in a SIP/H.323 hardware-equipped boardroom.

Another option is to use your existing hardware as video inputs to OmniJoin™. Because OmniJoin™ is broadly compatible with audio and video peripherals using standard A/V cables, you will be able to video conference just as you would with your current equipment with the added benefit of mobility for applications such as medical, factory floor, etc. You'll also have access to powerful web conferencing features that will greatly enhance the utility of your room.

How are Share Document, Share PowerPoint, and Share Desktop and Application different from each other?

When sharing a PowerPoint® presentation or a document the rich text content is transmitted by the presenter only once, thereafter only page change commands are sent. Page changes are instantaneous and consume very little bandwidth.

Desktop, application, region, and browser sharing is a continuous screen sharing process. This captures, compresses, and transmits all presenter screen changes (raster/bitmap image data) as live screen changes occur. This consumes more bandwidth, but allows for sharing of all or part of a live display.

What type of documents can I share?

You can share PowerPoint® presentations, any Microsoft® Office document, PDF files, and virtually any document that can be printed by the presenter's operating system.

Can I edit a file while using Document sharing?

No. You can save annotations and highlights, but you cannot edit a document while Document sharing. The document is static at the point in time it was shared.

If you want to edit a document while in an online meeting, click Share Live Application instead, then you (and anyone you grant remote control) can control the application and edit the document.

What type of media files (movies) can I play during an online meeting?

You can share any media file that is "playable" by the presenter's operating system. This includes native Microsoft® formats such as (AVI, WMV) and formats such as MP4 and M4V that are supported by both Microsoft® and Apple®.

Can I distribute file handouts and transfer files to others during my conference?

Yes, you may distribute file handouts and conduct file-transfer sessions during your conference, just as if you were meeting in person. For privacy and security reasons, the File Sharing feature can also be disabled by the meeting room host or your OmniJoin™ account administrator. For more details, please refer to the following page: Can I turn off remote control, hand-outs, and file transfer features?

How many files can I share in one OmniJoin™ meeting?

There are no limitations on the number of files or documents that can be shared.

When sharing, are there any limits?

When using the Remote File Access feature, are there any limitations on file size?

No. This is a person-to-person transfer (through the virtual conference server) and it is limited by bandwidth, transfer time, and stable connection limitations, not file size.

What browsers can I share?

Browser sharing is a type of screen sharing – you can share any browser or any application.

Does OmniJoin™ have telephone conferencing options?

Yes. OmniJoin™ includes VoIP audio conferencing with unlimited minutes. In addition to VoIP computer audio, OmniJoin™ also offers telephone conferencing (teleconferencing) options, including monthly plans and pay-as-you-go plans. Please visit Compare Plans or Contact Us for more information.

NOTE: This feature is also referred to as a phone bridge, or telephone bridging, or a teleconference line.

Does the free trial include teleconferencing?

Yes, the OmniJoin™ 14-day free trial includes a standard U.S. toll number. The 'Telephone conference call' option is the default audio source in 'My Meeting Room' for all new trial accounts. For hosts, details for the teleconference dial-in number can be found in the 'My Account' page at www.omnijoin.com. Participants may find the teleconference details when joining the web conference, or by referring to the information provided in the meeting invitation sent by the meeting host via email.

NOTE: Everyone who calls into the phone bridge using the standard U.S. toll number will incur toll costs based on their standard calling rates. These charges will appear on the bill from their telephone provider.

Can I mix VoIP and telephone audio during my meeting?

No, at present OmniJoin™ must utilize either VoIP audio or teleconference audio, but not a combination of both in the same meeting session. Integrated VoIP and telephone conferencing will be available soon.

Can I use my teleconference number without starting a web conference or video conference?

Yes, the use of teleconference audio is a standalone process and does not require the use of a computer system. You can schedule a meeting through the OmniJoin™ account page, with 'telephone conference call' selected as your audio choice. When you send out your invitations to the participants, they will be provided with instructions for the teleconference audio feature. You and your participants can then opt to dial the teleconference phone number and meeting code, so that you can speak with one another, without clicking on the link to join the web-based video conference. However, unless all participating users are familiar with and comfortable using teleconference audio without an additional on-screen guide, we recommend conducting a teleconference meeting through the web conference application.

What VoIP audio codec does OmniJoin™ use?

OmniJoin™ uses a proprietary audio codec that is specifically designed for full duplex, multipoint VoIP conferencing over variable quality Internet connections. OmniJoin™ broadband audio quality far surpasses the telephone in dynamic range and clarity. OmniJoin™ technology can take hands-free webcam microphone inputs and process them to almost the same level of quality as a headset. OmniJoin™ also accepts conference room hardware inputs, taking advantage of ClearOne or any other brand of high-fidelity boardroom equipment. Under most conditions, once an online meeting gets underway, the audio quality is so good that most users forget they are meeting "electronically."

Can I record an OmniJoin™ conference and save it so that I can show it to someone later?

Yes, the meeting room host, or any participant who has been granted the "Record Meeting" privilege, can record the meeting session to their local computer system's hard drive or to OmniJoin™ cloud storage.

Does OmniJoin™ include audio, video, and live sharing in its conference recordings?

Yes. OmniJoin™ records the entire conference session, including VoIP audio, video, and all forms of collaboration and sharing. OmniJoin™ does not record telephone audio at present.

What file formats does OmniJoin™ produce?

OmniJoin™ produces the latest MP4 file formats. These are standard file formats that you can edit with third-party editing tools and multimedia production suites.

Please visit our Record and Playback page for more information.

Can I record an HD video conference?

Yes. Please note that recording and HD video conferencing require adequate bandwidth and processor power. Please visit our System Requirements page for details.

Can I limit the ability of attendees to use the sharing features and remote control?

Yes. By default, only the meeting Host has sharing privileges. The Host can grant or take away all sharing privileges.

Note that all remote control requests must be confirmed by the user receiving the request. OmniJoin has no unattended remote control capability. In addition, on corporate accounts, system administrators can disable or set limitations on sharing and many other features across all user accounts and meeting rooms.

Can a Host change other attendees' audio or video settings?

Yes, hosts can control all attendees' audio and video settings – for everyone in the online meeting room, or by individual attendee.

Can I schedule a meeting in advance?

Yes, you can create as many scheduled meetings and online conference rooms as you like. To do so Login Here, then click [My Conferences], and you will see the options for creating scheduled conferences.

If you use the OmniJoin™ Live Contact List, you can launch the tray applet, click the [Meeting] tab, and then select [Schedule a Meeting].

Can I create "standing" meeting rooms for weekly meetings?

Yes, you can create as many standing meeting rooms as you like. For example, Weekly Sales Meeting, Training Room, and so on. You can create these rooms and use them over and over while keeping the same conference link.

What is the Live Contact List?

The OmniJoin™ Live Contact List is a free, optional add-on. It is a Windows® and Mac OS X® installable software, system tray applet. This applet provides an easy touchstone to quickly and easily get into your own online meeting room, manage multiple conference rooms (if needed), and communicate with co-workers via online presence status, private messaging, and text chat capabilities. The latter capabilities are sometimes referred to as presence client, secure instant messaging, secure IM, and enterprise IM.

Please visit our Live Contact List page for more information.

What are the OmniJoin™ Live Contact List features?

The Live Contact List features an instantly available 'Enter My Meeting Room' button and advanced features for creating, editing, and managing multiple conference rooms and scheduled events, including conference templates.

It also features presence management (online status), private messaging, message templates, and text chat features. The Live Contact List supports presence and messaging among individuals and groups, making it ideal for team and company-wide applications.

Please visit our Live Contact List page for more information.

What can I do with the Live Contact List?

You can get into your own online meeting room fast! One click to launch the Live Contact List tray applet, and another to 'Enter My Meeting Room.'

In addition, this utility provides advanced features for creating and managing several online meeting rooms and scheduled events. In addition to speed, some customers prefer managing their conference rooms via this application, rather than using the Web interface on their Account landing page (i.e., the page you see after you Login to OmniJoin™).

You can also use the Live Contact List for online presence status and private messaging among your co-workers. This makes it easy to get one or two people, or a whole team into an online meeting or a quick text chat. The Live Contact List also includes advanced features like message templates, so pop-up messages like A Customer is Holding, We're Low on Inventory, or Join My Online Meeting Now can be sent at the push of a button.

For more information, please visit our Live Contact List page to see how these features can be used to help eliminate expensive communications delays.

Can I check the online presence status of other contacts and group members?

Yes. With OmniJoin Live Contact List, you can check other members' status (online, busy, away, offline).

Can I run the OmniJoin™ Live Contact List automatically I when start my computer?

Yes, doing so will make it easy to check online presence, send Messages, and quickly get into your online meeting room.

Starting automatically is the default setting. You can check or change this setting by following the steps below:

1. Open OmniJoin™ Live Contact List by clicking on the "flower" tray icon
2. Select the [Help] tab
3. Select [Settings] and select [General]
4. Check the checkbox [Automatically run on system startup] in the [Startup]
5. Click [OK]

How do I easily get everyone in my office on the OmniJoin™ Live Contact List?

You can create your own group, or your system administrator can create a company-wide group, as follows:

1. Open the Live Contact List "flower" tray icon.
2. Select [Contacts] tab.
3. Select [Add Group].
4. Select [Create a new group] and click [Next].
5. Enter a name for the group (e.g. LA Office), click [Next].
6. Specify a password for the group, click [Next].
7. Enter a short description for the group (e.g. Employees in LA office), click [Finish].
8. Click [OK]. Other contacts can then join your group.
9. Drag and drop contacts into the group as needed.

Please Contact Support for additional details regarding provisioning mid- to large-sized deployments.

Do I need to purchase a license to use the Live Contact List?

No. At present, the Live Contact List is a no charge add on to OmniJoin™ web conferencing online services. You may continue to use the Live Contact List whether or not you purchase an OmniJoin™ web conferencing license.

What is the file size limit for pop-up messaging attachments?

Pop-up messaging attachments are limited to 5MB.

What is the file size limit for file transfers?

File transfers via the Live Contact List are limited to 5 MB.

How much HDD space is needed to download the Live Contact List?

To download the Live Contact List, you need about 27 MB HDD space.

How do I download the Live Contact List tray applet?

You can download the latest version by visiting our Live Contact List Download page.

Can others find me on the Live Contact List? Can I opt out of the List?

Yes, others can find you on the Live Contact List using the Add Contact and Add Contact Helper features. Yes, you can elect not to be listed in the global directory. In this case, others must know your User Name to send you an 'add contact request.' They are unable to search for you. Regardless of whether you are listed or not, you may Approve, Decline, or Postpone any 'add contact request'. You must Approve the request before your online status is displayed to others.

You can change whether your Account is listed or not at install time and any time thereafter. To change this setting, look under the Help menu, Settings, Account tab, Name section. You will see a radio button called 'Include me in the global directory.' Change this setting as you like. See also our Privacy Policy.

What is OmniJoin™ for iOS?

It is a web and video conferencing application for OmniJoin™ customers and their online meeting attendees that runs on Apple® iPhones and iPads running Apple's iOS operating system.

How much does it cost?

It is free to OmniJoin™ customers and their online meeting attendees.

How do I get it?

The download link is http://itunes.apple.com/us/app/omnijoin-from-brother/id714290349

What features does it have?

A meeting host can schedule and start meetings from their mobile device. Once in a meeting, they can view and manipulate the participant list, invite more people, and run their meeting with VoIP and telephone audio, multipoint video, presentation and document sharing, and more.

How many people videos can I see?

OmniJoin™ for iOS users can see up to four simultaneous videos. The OmniJoin™ for iOS user can select the videos they wish to see, otherwise the default is the first four to be displayed.

Can I use VoIP audio?

Yes, you can select VoIP audio on any iOS device (iPhone® or iPad®).

Can I use telephone audio?

Yes, you can select telephone audio on any iOS device (iPhone® or iPad®). As a reminder, the iPad® does not have a built-in cellular telephone. iPad® users who want telephone audio during an online meeting will have to use a separate device for telephone service (e.g., a handy desktop telephone).

When a Wi-Fi hotspot is not available, can I use my iPhone®'s cellular modem?

Yes, it's possible. However, there are some limitations. First, data bandwidth on less than 4G/LTE connections will be limited. More importantly, CDMA networks such as Sprint and Verizon in the USA cannot carry a cellular telephone and a cellular data channel at the same time. Under these circumstances, customers are advised to find a Wi-Fi hotspot and use Wi-Fi for their data service.

When a Wi-Fi hotspot is not available, can I use my iPad®'s cellular modem?

Yes. Please note that only certain iPads have such modems (http://www.apple.com/ipad/specs/), they are for "data-only," and the user must have an active data plan subscription. Under these circumstances, only OmniJoin™ VoIP audio may be selected or, alternatively, a separate device for telephone audio can be used. Lastly, please be aware that bandwidth on less than 4G/LTE connections will be limited.

Can I use my Bluetooth® earpiece during an online meeting?

Yes. Under rare circumstances however, Bluetooth® and Wi-Fi may interfere with each other. Should this occur, if possible use a direct (wired) audio device. Otherwise, try switching to 802.11a. Forcing Wi-Fi to the lower portions of its frequency band may provide more separation and less interference. Please be aware this is just a helpful hint, there are many other sources of Wi-Fi and Bluetooth® interference beyond the scope of this FAQ.

I noticed that when I use OmniJoin™ for iOS it logs me out of my desktop Live Contact List. Why?

OmniJoin™ for iOS mobile devices uses the same logic for secure session and account access as the Live Contact List for Windows and OS X desktops and laptops. If you login with OmniJoin™ for iOS, your desktop or laptop Live Contact List session will be automatically logged out.

Is OmniJoin™ secure?

Yes. OmniJoin™ offers military-grade, highly secure video conferencing, offered in two deployment models: our Public Cloud or your own Private Cloud.

OmniJoin authenticates all meeting hosts, offers conference room passwords, and supports SSL/TLS3 encryption on all communications from end-to-end. OmniJoin can support military-grade transport layer security at full network line speeds. You can also require participants to register before attending to limit and authenticate the attendees. Please visit our Security page for more information.

Can I turn off remote control, hand-outs, and file transfer features?

Yes, the meeting room host may disable these features prior to the start of the meeting, or the OmniJoin™ account administrator may entirely disable these features for everyone through the OmniJoin™ web portal page.

How much bandwidth does OmniJoin™ consume?

By design, OmniJoin™ automatically adapts and uses bandwidth as it is made available through the user's system and network environment. Parameters include processor power available to OmniJoin™ and real-time bandwidth availability to each separate user. As such, each user's bandwidth consumption may vary. In most instances, OmniJoin™ bandwidth consumption will generally fall into the ranges below:

Audio: ~28 kbps per active audio feed
Video (Low Res): ~128 kbps per live video feed
Video (High Res): ~1 mbps at 720p resolution and ~4-6 mbps at 1080i/p resolution per live video feed
Sharing Desktop and Applications: ~64kbps to 512kbps or more depending on shared content.

NOTE: All figures are approximate estimates. As stated before, actual bandwidth consumption may vary.

Can I check my Internet connection rating?

Yes, you may check your 5-bar Internet connection rating by placing your mouse over the bottom right-hand corner of the OmniJoin™ meeting room application. This rating is a combination of real-time network bandwidth, congestion, and latency.

Can I check how much bandwidth I am using?

Yes, there is a bandwidth monitor in your OmniJoin™ meeting room, under the Help Menu. You can check the total uplink bandwidth being used by OmniJoin™, including details for Audio, Video, Desktop, Document and Media sharing, by using the following steps:

1. While in a meeting room, select the [Help] tab.
2. Select [Bandwidth Monitor].
3. The Bandwidth Monitor will now open and display in a new window.

I have QoS-capable routers and switches. Can I prioritize video conferencing?

Yes, but there are limitations. You can make quality-of-service (QoS) settings to prioritize video conferencing and reduce latency on your own network. However, your QoS settings only apply to your own infrastructure, not those of external (customer and vendor) online meeting participants.

What type of Internet connection does OmniJoin™ require?

OmniJoin™ will operate over any broadband Internet connection. OmniJoin™ is adaptive, it automatically adjusts the quality of video and live sharing displays based on processor power and bandwidth availability.

What ports does OmniJoin™ use?

OmniJoin™ uses the industry standard web ports 80 and 443 for secure communications. In some environments, it may opt for use of another port.

My network is protected by a firewall, does OmniJoin™ still work?

Yes. OmniJoin™ traverses firewalls and proxies and in most cases you don't need to make any firewall changes for OmniJoin to work.

Can local network users communicate with Internet users?

Yes. Details: OmniJoin™ is based on a distributed cloud service. All users, internal, external, and those connecting via Local Area Networks (LANs), Wide Area Networks (WANs), and Virtual Private Networks (VPNs), must be able to access the Internet and OmniJoin.com. The OmniJoin connection optimizer supports firewall and proxy traversal to make conference connections as easy as possible.

I have several participants, each behind separate firewalls. Will OmniJoin™ still work?

Yes. OmniJoin™ takes care of connecting all participants together for a seamless video conferencing experience, usually with no changes to firewalls.

OmniJoin™ business-grade firewall and proxy traversal has been continuously improved over 12 years in multi-office customer environments.

How do I start an online meeting?

To start and run an OmniJoin™ online meeting, you must have an OmniJoin™ trial or customer account. First, you must Login Here, then click into your default conference room. Once you are in your room, follow the prompts on the welcome screen to invite your participants. You can also send them your conference room link (shown in the Internet Address bar at the bottom of the screen) via any method you like. Once your participants join you, you can start clicking on any of the web and video conferencing features shown on the illustrated tool ribbon at the top the display.

Starting an online meeting is covered in more detail here: Online User Guide, Starting an Online Meeting. You can also watch a tutorial on our Getting Started Videos page.

How do I join an online meeting?

To join a meeting, click on the conference room link (URL) the meeting host sent you via email or instant message. You can also enter the conference ID and meeting room password on the OmniJoin home page (look for 'Join Conference').

You do NOT need an OmniJoin™ account to click into a meeting. Only the meeting host has to have an OmniJoin™ account.

What are the detailed steps to join the meeting via Web browser?

If you want to join a meeting via web browser, please see the following:

For Internet Explorer®
1. Click the meeting URL or copy and paste that into your web browser.
2. If you have already installed OmniJoin ActiveX loader, you will join a meeting automatically. If not, you will be prompted to install it from Internet Explorer information bar.

For Google Chrome™
1. Click the meeting URL or copy and paste that into your web browser.
2. The launcher page will appear.
3. Click [Launch OmniJoin] and follow the prompts to download and launch the executable file.

For Firefox®
1. Click the meeting URL or copy and paste that into your web browser.
2. If you are required to download the plug-in, follow the prompts.
3. In most cases you will enter the meeting automatically; if not, close the browser and click on the meeting URL again.

How do I start "playing" or transmitting video?

Please see the following:

My Video
1. While in a meeting room, select the [Video] tab.
2. Select [Play] to start transmitting video, select [Pause] to pause transmission, and select [Stop] to stop using the camera.

Everyone's video (for Hosts)
1. While in a meeting room as a Host, select the [Video] tab.
2. Select [Play All] to start transmitting everyone's video, select [Pause All] to pause everyone's video transmission.

An individual's video (for Hosts)
1. While in a meeting room, right-click on an attendee in the user list.
2. Select [Play Video] to play, select [Pause] to pause transmitting, and [Stop] to stop using the camera entirely.

How do I change video resolution?

Only the Host can change video resolution. Hosts can change the resolution (size) of the videos for everyone in the conference or just a specific attendee.

Change everyone's video resolution
1. While in a meeting room as a Host, select the [Video] tab.
2. Select Resolution and choose the desired resolution from the list provided.

Change a specific attendee's video resolution
1. Right-click on attendee's live video image.
2. Select Resolution and choose the desired resolution from the list provided.

How do I change the video frame rate?

Only the Host can change frame rates. Hosts can fine-tune the Frames Per Second (FPS, also known as the video refresh rate) for everyone in the conference or for certain participants. OmniJoin™ supports up to the maximum frame rate provided by your video peripheral hardware.

Change everyone's video FPS
1. While in a meeting room as a Host, select the [Video] tab.
2. Select Frames Per Second and choose the desired rate.
Change a specific attendee's video FPS
1. While in a meeting room as a Host, right-click on attendee's live video image.
2. Select Frames Per Second and choose the desired frame rate from the list provided.

How do I check to make sure the webcam is plugged in correctly?

Please see the following:

1. While in a meeting room, select the [Video] tab.
2. Select [Device Settings].
3. The [Video Settings] dialog will appear. If a webcam is connected correctly, the camera name will appear on the pull-down menu under [Selected Device].

If your camera does not appear, make sure it is not being used by another application.

How do I check to make sure the webcam is working properly?

Please see the following:

1. While in a meeting room, select the [Video] tab.
2. Select [Device Settings].
3. [Video Settings] dialog will appear. If the webcam is working properly, the video will be displayed on the left part of the screen. If there is no video even though the webcam is correctly connected to your computer, the webcam may by physically inoperative. Leave the meeting, verify the camera is operational using the manufacturer's test applet or replace the webcam. Then try the above steps again.

How do I check and confirm the microphone is accessible to OmniJoin™?

Please see the following:

1. While in a meeting room, select the [Audio] tab.
2. Select [Device Settings].
3. [Audio Settings] dialog will appear. If the microphone is connected properly, the name of microphone will be displayed on the pull-down menu in the [Recording Device].

How do I check if the microphone is working properly?

Please see the following:

1. While in a meeting room, select the [Audio] tab.
2. Select [Device Settings].
3. [Audio Settings] dialog will appear. If the microphone works well, the volume indicator reacts to your voice. If the volume indicator does not work even though the microphone is accessible to OmniJoin, the microphone may be muted via hardware mute button, the microphone hardware may have failed, or the microphone may be otherwise inoperative. Leave the meeting, replace the microphone, and try the above steps again.

TIP: Most operating systems include an audio recorder applet. You can verify your microphone hardware is operational using this applet. If your microphone works with the O/S recorder applet, in almost all cases it will work with OmniJoin. In rare cases, usually complex audio hardware, it may be necessary to download the most recent device driver for your microphone.

How do I mute or unmute audio?

Please see the following:

My Audio
1. While in a meeting room, select the [Audio] tab.
2. Click on or click off respective [Mute] buttons at the top-left corner of the screen for microphone.

Everyone's audio (for Hosts)
1. While in a meeting room as a Host, select the [Audio] tab.
2. Select [Mute] or [Unmute].

An individual's audio (for Hosts)
1. While in a meeting room, right-click on an attendee in the user-list.
2. Select [Mute Audio] or [Unmute Audio].

How do I check if the speaker is plugged in correctly?

Please see the following.

1. While in a meeting room, select the [Audio] tab.
2. Select [Device Settings].
3. [Audio Settings] dialog will appear. If the speaker is connected properly and accessible to OmniJoin, the name of speaker will be displayed on the pull-down menu in the [Playback Device].

How do I check if the speaker is working properly?

Please see the following:

1. While in a meeting room, select the [Help] tab.
2. Select [Configurator] and click [Next].
3. Confirm that the speakers you wish to use appear in the [Playback Device] and click [Test]. You should hear the audio test.
4. If you cannot hear any audio, verify the speakers are powered-on. If problems persist, exit OmniJoin, verify the speaker hardware you wish to use is operational (e.g., play a soundtrack) and try again.

How To / Hardware Configurations

How do I configure a video camera with standard output cables and a PCI video capture card? What video resolutions can I use in this configuration?

Follow the hardware configuration instructions included with your video capture card documentation (installing the card, mating the camera-out cables to the capture card). Test the camera/capture card combination using the video test applet included with most capture cards.

The recommended signal is SW #1 (1080/29.97p) and SW#2 (720/59.94p). If you select either of those, the available resolution is the following.

SW #1: 480×270, 960×540, 1920×1080
SW #2: 320×180, 640×360, 1280×720

I cannot install OmniJoin™, what should I do?

Check the following.

1. Check the system requirements. If you don't meet the system requirements, OmniJoin may not work well. For more information, visit our System Requirements page.
2. Verify you have sufficient installation rights (e.g., Power User or Administrator). Note OmniJoin™ dynamically downloads software components as needed. Under some operating system and network security settings, OmniJoin™ may download certain components for each conference (instead of only once, which is typical). In rare cases, mostly corporate environments, even dynamic components are blocked. Contact your system administrator for assistance.

I cannot get into the online conference room, what should I do?

Check the following.

1. Check if your computer is connected to the Internet.
2. Verify you are using the correct Account name and password (host only).
3. If the host locked the conference room, you cannot join the meeting until the conference room is unlocked. Please confirm the conference room is unlocked with the host.
4. Be sure to allow access to OmniJoin™ when Windows® firewall prompts you to block that application. If you have chosen to block the application, you need to change the settings. For more information, click How to change Windows® Firewall settings.
5. If you have a personal firewall, be sure to allow OmniJoin to access the Internet (ports 443 and 80).
6. OmniJoin™ may be restricted by a security policy on your network. Contact your network administrator about Firewall, NAT or routers settings.
7. A system error may have occurred. Restart OmniJoin™.
8. Restart your computer.

Every time I join the meeting via web browser, I am asked to install a plug in. Do I have to install this every time?

No, you should click right into an online meeting the second and any subsequent time you click on an OmniJoin™ conference room URL. However, depending on your browser (e.g., Chrome™) your security settings and other factors, you may be prompted to download software components.
Check the following:

1. Check the system requirements. If you don't meet the system requirements, OmniJoin™ may not work well. For more information, visit our Systems Requirements page.
2. Verify you have sufficient installation rights (e.g., Power User or Administrator). Note OmniJoin™ dynamically downloads software components as needed. Under some operating system and network security settings, OmniJoin™ may download certain components for each conference (instead of only once, which is typical). In rare cases, mostly corporate environments, even dynamic components are blocked. Contact your system administrator for assistance.

I cannot use a Share feature, what should I do?

Check the following:

1. To use sharing features, you need the privilege to do so. Confirm you were given the appropriate sharing privilege by the meeting host. If you do not have sharing privileges, the Share buttons will be grayed out; you can also check by right-clicking on your name on the Host/Presenter/Participant list.
2. Check the system requirements. If you don't meet the system requirements, OmniJoin™ may not work well. For more information, please click System Requirements.
3. Confirm that your computer is connected to the internet.
4. Check your network connection rating. There may not be enough bandwidth to support your sharing activity. For more information, click Can I check my Internet connection rating? and Can I check how much bandwidth I am using?.

NOTE: Your connection rating is more important; OmniJoin™ may not be using much bandwidth because it is not available!
5. A system error may have occurred. Restart OmniJoin™.

I cannot share any animation effects while sharing a PowerPoint® presentation. Why not?

Advanced PowerPoint® animation effects are not supported at this time. In addition, third-party animation effects via object linking and embedding (OLE) are not supported.

I cannot use the "share whiteboard" feature. What should I do?

To use the whiteboard, you must be a Host or a Presenter. The meeting room owner is automatically a Host, they can "promote" anyone on the participant list to Host or Presenter. To do so, right-click on any user, scroll down to the Manage section, select Make and then select Host or Presenter. All the sharing features, including whiteboarding, are now enabled for that user.

I cannot use the "Remote File Access" feature. What should I do?

To use the Remote File Access feature, a Host must grant you the "privilege" to do so. To verify you have the privilege, right-click on your name in the participant list, select Privileges, and verify that Remote File Access is enabled.

My computer is very slow while running OmniJoin™. What can I do?

Check the following:

1. Close other applications.
2. Check the system requirements. If you don't meet the systems requirements, OmniJoin™ conferencing may not work well. For more information, click What are the system requirements?
3. If the number of video images, video resolution, or live sharing display is large and changing frequently, there may be insufficient resources (processor power or bandwidth). Check your 5-bar Processor and Connection Ratings in the lower-right hand corner. Mouse over the rating displays for more detail. If needed, reduce video displays, video resolution, or size of live sharing area.
4. Disable echo canceller or noise reduction software, if you selected these options.

I cannot open and share a file while in an OmniJoin™ meeting room.

You can share any file that you can access. Please verify that you have sufficient access rights to the file.

The version number of OmniJoin™ Live Contact List and the version number of OmniJoin™ conferencing are different.

To check for updates click the Help menu, and then click the Check for Updates button.

There is no video getting transmitted to the other attendees. What should I do?

Check the following:

1. Check if the webcam is plugged in correctly. For more information, click How do I check to make sure the webcam is plugged in correctly?
2. Check if the webcam is working. For more information, click How do I check to make sure the webcam is working properly?
3. You may have insufficient resources (bandwidth, processor availability). Check your 5-bar Processor and Connection Ratings in the lower-right hand corner. Mouse over the rating displays for more detail. If needed, reduce video displays, video resolution, or size of live sharing area. Close other applications. Close Outlook.
4. Extreme packet loss may have occurred (e.g., an intermittent wireless connection or a poor IP route). You can try to establish a better connection by closing OmniJoin™ and re-entering your meeting. Do not forcibly close OmniJoin™ (i.e., with task manager), as then you will have to wait a few minutes to re-enter your conference room (the OmniJoin cloud is still awaiting status on your old connection).

My webcam doesn't appear in OmniJoin™. What should I do?

See the following:

1. Video cameras cannot be shared like a disk drive. The most common problem is that the camera is still in use or "held open" by another application. Exit the other application, or "close" the camera and make it available for OmniJoin™. You can also use the Windows® scanner and camera test utility (hit F1 key for Windows Help, or go straight to the Control Panel) to verify your camera is available for other applications.
2. Visit the camera manufacturer's website and download the latest Windows® drivers for your camera. If the camera is available, the majority of any remaining problems are usually related to out-of-date drivers.

The video quality is fuzzy. What can I do?

The meeting Host can set video resolution for the entire conference room or each participant individually. OmniJoin™ will automatically adjust within the limits of each participant's video peripheral (not all cameras support high resolution), processor power and bandwidth availability. If the Camera, processor power, or bandwidth do not permit, you may not achieve your desired video quality settings.
Please click How do I change video resolution? for details.

If video quality is still fuzzy, follow the steps below:
1. Check the system requirements. If you don't meet the System Requirements, OmniJoin™ may not work well.
2. Confirm that your computer is connected to the Internet.
3. Check your Internet connection rating, you may not have sufficient bandwidth for your desired video settings. For more information, click Can I check my Internet connection rating?.
4. A system error may have occurred. Restart OmniJoin™.

There is a delay in the video. What should I do?

Check the following:

1. Check the system requirements. If you don't meet the systems requirements, OmniJoin™ may not work well. For more information, click What are the system requirements?
2. Confirm that your computer is connected to the Internet.
3. Check your Connection Rating. It is the 5-bar rating in the lower right-hand corner of the OmniJoin™ application. Mouse over the rating, and latency details will appear. If your connection shows high latency, video will be delayed.
4. A system error may have occurred. Restart OmniJoin™.

I am getting echo in VoIP audio. What can I do?

1. Check to make sure your microphone is away from your speakers. If needed, ask your participants to do the same.
2. You may be getting a feedback loop. Try turning down your microphone sensitivity; it may be picking up your participants, including participants sitting nearby or participants heard over the Internet. Right click your name on the participant list, select Audio Settings, and lower Recording Volume. If db Boost is selected, try deselecting it.
3. The wrong microphone may be selected. Right click your name on the participant list, select Audio Settings, and confirm the correct microphone is selected. Mixing up microphones occurs frequently, especially after webcams and other peripherals are installed. They often change your audio device preferences.
4. For best results, use a headset or echo cancelling speakerphone. Depending on your choice of audio peripheral, try experimenting with the OmniJoin Acoustic Echo Cancellation feature. Right click your name on the participant list, select Audio Settings, and select/deselect Acoustic Echo Cancellation.

My voice is not getting transmitted to the other party's side. What should I do?

Check the following:

1. Make sure your microphone and your participant's speakers are plugged in correctly and powered on. Details: How do I check and confirm the microphone is accessible to OmniJoin? And How do I check if the speaker is plugged in correctly?
2. Verify that your microphone is not accidentally muted (hardware). This happens frequently with USB headsets with ticky mute buttons.
3. Verify that your microphone is not accidentally muted by OmniJoin (software). Check your name on the participant list, the microphone icon should NOT be grayed out. If it is greyed-out, right click your name and select Unmute. There is also Mute checkbox in the lower right-hand corner for quicker access; make sure it is NOT selected.

My microphone volume is very low. What can I do?

Check the following:

1. While in a meeting, select [Audio] tab and use the slider for microphone and adjust the volume.
2. If the headset or speaker phone itself has volume adjustment function, try adjusting this to a higher level.
3. Try adjusting the volume from Windows® volume control. To do this, see the following steps:

Windows® XP
2-1. Right-click on the speaker icon in the system tray and open volume control menu.
2-2. Use the slider for microphone volume and adjust the volume.

Windows Vista®/ Windows® 7
3-1. Right-click on the speaker icon in the system tray and open [Recording Device].
3-2. Double-click the microphone and open the [Microphone property].
3-3. Use the slider and adjust the volume.

Windows® XP
Activate the microphone boost function. To do this, see the following steps:
4-1. Right-click on the speaker icon in the system tray and open volume control menu.
4-2. Click [Option] and select [Property].
4-3. Click on the [Record] and confirm that [microphone] is checked and click [OK].
4-4. Click [Option] and select [Tone adjustment].
4-5. Click [Tone].
4-6. Select the [Microphone boost] and click [Close].

Windows Vista®/ Windows® 7
4-1. Right-click on the speaker icon in the system tray and open [Recording Device].
4-2. Double-click the microphone and open the [Microphone property].
4-3. Select the [Level] tab and use the slider and adjust "+24.0 db" (for example) and click [OK].

I am getting "choppy" sound. What should I do?

Check the following:

1. Check if the microphone on your side or the speaker on the other party's side is plugged in correctly. For more information, click How do I check and confirm the microphone is accessible to OmniJoin? and How do I check if the speaker is plugged in correctly?.
2. Check your 5-bar Connection Rating in the lower right-hand corner. Mouse over the five-bar rating for latency details, connection with extremely high latency may create audio issues.
3. Disable the echo canceller or noise reduction software, if you selected these options.
4. Extreme packet loss may have occurred (e.g., an intermittent wireless connection or a poor IP route). You can try to establish a better connection by closing OmniJoin™ and re-entering your meeting. Do not forcibly close OmniJoin™ (i.e., with task manager), as then you will have to wait a few minutes to re-enter your conference room (the OmniJoin™ cloud is still awaiting status on your old connection).

I can't hear anything. What can I do?

See the following:
1. Check if the speaker is plugged in correctly. For more information, click How to check if the speaker is plugged in correctly.
2. Make sure the speaker power switch is on.
3. Check if the speaker is working. For more information, click How do I check if the speaker is working properly?

There is noticeable "howling" in the audio transmission. What should I do?

See the following:

1. Keep the microphone away from the speaker.
2. Turn down the volume of the microphone or speaker.
3. Try using the speaker in your headset or use a speakerphone with echo cancellation.

There is a delay in the audio transmission. What should I do?

Check the following:

1. Check the system requirements. If you don't meet the system requirements, OmniJoin may not work well. For more information, click System Requirements.
2. Confirm that your computer is connected to the Internet.
3. Check your 5-bar Connection Rating in the lower right-hand corner. Mouse over the display for network latency details. Extremely high latency may create audio issues.
4. Check your Internet connection rating. Heavy bandwidth consumption may have "maxed-out" all available resources. For more information, click Can I check my Internet connection rating? and Can I check how much bandwidth I am using?.

NOTE: Your connection rating is more important; OmniJoin™ may not be using much bandwidth because it is not available!
5. A system error may have occurred. Restart OmniJoin™.

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