A prevalent OmniJoin™ application is customer service, including internet help desk operations. Video chat can be used to offer the highest level of customized, face-to-face support. Technicians and customers can see and hear each other clearly, and can even refer to on-screen manuals, diagrams, or other support materials.
OmniJoin™ desktop sharing functionality can even empower your technicians to remotely control a customer's computer (with his approval, of course). Service staff can then actually show — or make — software changes on the fly. With this global reach to virtually any web-connected business desktop, even small companies can deliver world-class support.
